Details Regarding Courtyard Bistro Performance Thresholds
Franchisees | In 2014, Courtyard launched the Bistro Performance Thresholds program for all Bistro hotels in the U.S. & Canada. Management companies can certify leaders to conduct the one-day Bistro training required for hotels that perform below the thresholds for a tracking period. Certification for the first tracking period must be completed by December 15, 2014. One element of certification is Bistro Operations attendance; an above-property session has been added for November 14 in Charlotte and registration details are below.
Bistro Performance Thresholds Program Overview
In February 2014, Courtyard announced a Bistro Performance Thresholds program for Bistro properties beginning July 1, 2014 to ensure a consistent guest experience. GSS thresholds have been established for the following two F&B-related questions:
- Offered a breakfast experience where the speed and efficiency met your needs: 47.0% and above
- Offered an evening food & beverage experience that met your needs: 45.0% and above
The first tracking period runs from July 1 – December 31, 2014. If a property performs below either threshold for the tracking period, the property will be required to send a property manager to Bistro Operations training and pay for a one-day Bistro training visit from Marriott resources or certified individuals. More details on the program and available resources can be found on MGS.
Management Company Certification Process for Bistro One-Day Training Visit
Management companies can choose to certify an above-property leader to conduct this one-day Bistro training visit if the following requirements are met:
- Individual must be recommended by your Franchise Account Executive.
- Management company must have a minimum of five CYRB hotels and their portfolio of CYRB hotels must have at least 50% of hotels performing above the GSS thresholds.
- Individual must currently hold an above-property leadership position and have current food safety certification.
- Individual must observe 3-4 days of the CYRB re-opening/opening training within 24 months. This will ensure that the expert is well versed in Bistro standards and operating guidelines.
- Contact refreshingbusiness@marriott.com to schedule an observation.
- Individual must have attended Bistro Operations 101 and 102 within the last 24 months. Note that there is an attendance fee for this training.
- A Bistro Above-Property Leader Session has been scheduled for November 14, 2014 at the Courtyard Charlotte Arrowood. Contact refreshingbusiness@marriott.com to register for this session.
- All training expenses (airfare/mileage/car rental, hotel, meals, required class fees) will be at the participant’s expense.
Management companies that would like to certify an above-property leader to conduct the one-day Bistro Training visit must submit the Bistro One-Day Training Visit Certification Form by December 15, 2014 to be eligible to perform visits for properties that perform below either threshold during the first tracking period (July 1 – December 31, 2014). These visits will be completed between January 1 and June 30, 2015. Contact refreshingbusiness@marriott.com with any questions.
We appreciate your support in improving the Bistro experience at Courtyard which will generate more loyalty, more preference and ultimately more business. By delivering a consistent F&B experience from property to property, we will continue to drive strong performance for the Courtyard brand.
Best regards,
Callette Nielsen & Phil Borkowski