March 27, 2015 Owner & Franchise Communications

Outages and Connectivity Issues Between Expedia & Marriott

Over the last two weeks, all Marriott-branded properties have experienced intermittent issues with their inventory not being available for sale on Expedia-branded websites. We believe this is related to a capacity issue with the interface between Marriott and Expedia. When this capacity issue occurs, the interface is designed to temporarily remove the hotel’s availability from the Expedia site while the issue is occurring. Expedia and Marriott are working together to resolve this issue. We will continue to update you as we better understand the issue and develop a solution. At this time, no immediate action is required by the hotels.

Further information regarding Expedia Operations is provided through the Expedia.com and Hotels.com Operating Procedures and FAQs on MGS (Keyword: Expedia). Hotels will be notified of this potential connectivity issue via the March 30 Weekly Update.

We appreciate your support as we work to address the current challenges. We’d like to assure you that we have a planned mutual effort underway with Expedia to replace the existing platform which will reduce the likelihood of connectivity issues in the future.