Updated Quality Assurance Materials Now Available
Marriott’s Global Quality Program maintains, communicates, and measures guest feedback and adherence to standards. Strong accountability to guest feedback, hotel audits of operations and brand standards, and performance improvement tools are designed to ensure the health of Marriott’s brands.
As we approach the January 1 Brand Standards Audit (BSA), we would like to provide you with the most up-to-date Quality Assurance Audit Log, which details audit changes that will go into effect as of January 1. If you’d like to review additional materials related to Quality Assurance, including brand-specific resources, visit MGS.
