January 25 Franchise Management Company Webinar
Thank you for joining us on Friday, January 25, for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).
Topics and resources discussed on the webinar included: Marriott Bonvoy and a 2019 Learning Deployment webinar opportunity
- Marriott Bonvoy | Marriot Bonvoy makes good travel easier and represents Marriott’s belief in the power of travel – giving members access to more opportunities and experiences. In preparation for the launch of the new program name on Feb. 13, hotels received a Land-It tasklist and are asked to complete preparation activities and training, and certify completion.
- WHAT HOTELS NEED TO DO:
- Jan. 28 | Review Procedures for New Ordering Site
- Feb. 1 | Confirm Receipt of Marriott Bonvoy Starter Kit
- Feb. 1 | Conduct Hotel Kick-off
- Feb. 8 | Begin Completing New Loyalty Training
- Feb. 13 | Display New Marriott Bonvoy Collateral
- Feb. 13 | Celebrate Activation of Marriott Bonvoy
- Feb. 20 | Complete GM Certification
- COMPLETE NEW LOYALTY TRAINING:
- Feb.8: New Loyalty learning available on the Digital Learning Platform in English, auto assigned to the appropriate functions
- Mar. 1: New Loyalty learning available on the Digital Learning Platform in 7 additional languages
- Mar. 22: Cobalt Program course minimums due
- Apr. 1: Gift Cards course completion due (SPG only)
- Jun. 1: Complete remaining new Loyalty learning
- BY FEB. 20, GMs MUST CERTIFY:
- PMS system has been updated
- Legacy loyalty branded collateral has been removed
- Marriott Bonvoy collateral has been displayed
- Associate checklists and scripts have been updated
- Property and guestroom internet screens have been updated
- Digital signage has been updated
- More information is available on Marriott Global Source (MGS), which you can access by searching keyword “Marriott Bonvoy”.
- ServiceNow portal will be available to hotels as a means of communicating with the subject matter experts. For BAU items, hotels are asked to contact LoyaltyOperations@marriott.com.
- View the Shipments & Collateral page on MGS to help your hotels navigate the transition to the new Marriott Bonvoy collateral in 2019.
- WHAT HOTELS NEED TO DO:
- Americas Quarterly Learning Deployment Webinar: All GMs, Learning Professionals, and Franchise Management Company contacts are invited to attend on Thursday, Jan. 31 at 11 a.m. ET or 4 p.m. ET. Note: these webinars will be recorded and posted to MGS for those who are unable to attend.