April 11, 2019 Owner & Franchise Communications, Owner & Franchise Webinars

April 12 Franchise Management Company Webinar

Thank you for joining us on Friday, April 12 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).

Topics and resources discussed on the webinar included:

Mobile Guest Services/GXP
Americas Scorecard
Program Services Fund (PSF)

In addition to the recorded version and PDF of the presentation, please also note the following resources.

Key Recent and Upcoming Dates/Deadlines

Date	Details	Link
Due Jan 31	Mobile Key Profile Page Ensure GMs have completed the Mobile Key Property Profile page to select dates for install and activation.	Property Profile Page
Due March 11	FOSSE and GPMS Hotels: GM Certification for GXP Phase 2 Ensure GMs complete all previous milestones for this program to certify readiness for launch in early April. Escalations were sent on March 20.	Land-It
Due March 31	Sertifi GM Certification (Legacy Marriott Rewards Hotels) If hotels chose to use Marriott International’s new Sertifi eAuthorizes web-based tool, which replaces the current process of using secure fax machines to process third part credit cards, ensure they have submitted admin users.	Land-It
April 1	Reminder: CEC Case Billing Goes Into Effect (waiver period for case takeover fees has been extended).	MGS
April 1	HotelTonight results will be incorporated into Rate Parity Scores and the Supernova BRG charging structure beginning on April 1, 2019.	MGS
April 2	CY Bistro U.S. Wine Standards Effective	MGS
April 15	JW and Autograph Collection: Apply to New Luminous Travel Partner Program The Luxury Collection: Prepare for Re-Launch of STARS; Register to Participate	MGS: Luminous STARS
Due May 1	Distinctive Select Brands: Nominate Culture Sidekicks The Culture Sidekick program brings brand culture to life on property, driving the success of programs that energize and empower the team and improve the hotels overall service experience from a distinctive perspective. GMs are asked to select one Culture Sidekick per hotel sand work with him/her to certify by May 1.	MGS
Due May 8	Cobalt Training Cobalt training was originally due March 22, but has been extended to May 8. This has been updated in Land-It for hotels. Continue to ensure hotels are completing applicable Loyalty training, including Cobalt training.	MGS Land-It