Associate Alert Device Deployment
The safety and security of guests, associates and visitors are among Marriott’s highest priorities. In support of this, and as previously communicated, a Brand Standard requiring all Managed by Marriott (MxM) and franchised hotels in the U.S. and Canada to implement Associate Alert Devices will take effect January 1, 2021. Watch the video to learn more.
At a minimum, all Associate Alert Devices should provide reliable geolocation capability with the ability to locate associates with room-level accuracy. Associates that are regularly in direct contact with guests in enclosed areas should receive the device. The Brand Standard provides additional details.
AT&T and Assa Abloy have been selected as preferred vendors.* MxM hotels will be required to use one of the preferred vendors. Franchise management companies are highly encouraged to use one of the preferred vendors, accessible through Talent Point by Marriott, in order to leverage preferred pricing, contract terms and resources for all hotels in their portfolio, including non-Marriott flagged properties.
GMs will be receiving instructions on next steps, a Readiness Survey to generate property-specific pricing and a deployment schedule in the coming weeks. This is an important initiative that will give peace of mind to associates and prepare hotels for the future.
*Additional vendors, including PricewaterhouseCoopers (PwC), remain under consideration and may be added to the list of preferred vendors.
