CI/TY & SFAWeb/GPO: Business Success Strategy (BSS)
This information will be shared with hotels via the Aug. 19 version of the Weekly Update.
Franchise Management Companies of SPG hotels using CI/TY or SFAWeb/GPO | As hotels implement CI/TY or SFAWeb/GPO, the Business Success Strategy (BSS) helps to evaluate and understand if your teams are effectively using CI/TY and SFAWeb/GPO. It provides an accountability structure, including system adoption tools, which lead to reliable report data for better business decisions, improved inter-department communications, and allow associates to concentrate on booking business and servicing the customer.
The Business Success Strategy Leadership Webinar provides an introduction to Key Roles and an overview of the Basics Audit and the Data Quality Index (DQI). These tools allow you to see your hotel’s results. The Key Roles of CI/TY Coach and CI/TY & SFAWeb Subject Matter Expert (SME) and Reporting Rockstar, will assist the property with activating and maintaining the strategy.
Encourage your hotels to identify and register a CI/TY coach using the Coach Nomination Form. Should you wish to review more details regarding the Business Success Strategy, visit MGS.
