Renovation Program Accountability Update for The Luxury Collection, Le Meridien, St. Regis, Westin, and W
The Luxury Collection, Le Meridien, St. Regis, Westin, and W Owners & Franchise Management Companies | The Marriott Renovation Program provides a consistent, integrated process to improve the timeliness of renovations for Marriott’s portfolio of brands. By improving accountability, the program drives brand equity, improves guest experience, and protects owner investments.
Effective January 1, 2020, for The Luxury Collection, Le Meridien, St. Regis, Westin, and W hotels in the U.S. and Canada, failure to comply with the Renovation Program standard will cause the hotel to be placed in the Red Zone as part of Marriott’s accountability program. Hotels can escalate to the Red Zone for being non-compliant on their renovation and/or PIP or if the hotel does not have an executed renovation plan in place. Accountability for the Marriott Renovation Program is included in the Capital Expenditure portion of Global Quality Accountability Program.
The Renovation Brand Standard for The Luxury Collection, Le Meridien, St. Regis, Westin, and W brands is a seven-year cycle for soft goods and a 14-year cycle for case goods (e.g., if the last soft goods renovation was completed June 2013, the next must be completed by June 2020). While hotels are required to maintain all areas of the hotel according to brand standards, renovation compliance will be measured for on-time and on-strategy renovation of guest rooms and lobby.
Resources:
- On MGS, search “Marriott Renovation Program” for program resources or “Renovation Requirements” for requirements.
- For general questions on the program – Product Integrity: ProductIntegrity@marriott.com
- For questions specific to renovation requirements, scope, or audits – Global Design: Marriottrenovations@marriott.com
- For questions on accountability status – Global Quality: QA@marriott.com
