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January 21, 2020 Owner & Franchise Communications

Sales Training Opportunities in 2020

To help enhance sales results and increase the outcomes, franchise management company and franchised hotel associates are encouraged to take advantage of various training opportunities. Attendees will gain knowledge to grow their competitive edge and boost their 2020 results.

Sales Activation Workshop (SAW) – This workshop exposes associates to the multitude of tools and resources available from Marriott International can be used to boost revenue, strengthen customer relationships, and drive topline sales.

  • Audience: Property-level and above-property sales associates/leaders and General Managers
  • Brands: All
  • Training Length: 1  day
  • Register: Q1/Q2 dates on MGS

Access Edge – Level 3 – This comprehensive sales program is focused on sales “basics” and demonstrating Marriott sales processes quickly, getting associates to secure and close business opportunities as soon as possible. 

  • Audience: General Managers, Proactive Sales Professionals and Leaders
  • Brands: AC, AH, CY, ELMT, FF, FP, MEApt, MX, RI, SHS, TPS
  • Training Length: 5 days
  • Pre-requisite: Attendees must complete Access Edge – Level 1 and Level 2
  • Register: 2020 dates on MGS

Sales and Service Foundation – Participants will learn the driving principles of customer focused selling. This class provides the foundation on which proactive sales skills will be developed. 

  • Audience: Sales Professionals and Leaders
  • Brands: AUTO, DH, DSGN, GH, JW, LM, MEApt, MH, PH, RH, SHER, TRB, WSTN
  • Training Length: 4 days
  • Register: search Sales and Service Foundations on myLearning

Business Travel – This training provides an understanding of current business travel trends and key influencers as well as discuss the business transient customers and their buying behaviors. Tools available to track and measure the transient segment as well as a detailed look at the Centralized Pricing Process and the steps for completion of that process are reviewed in class. Emphasis is placed on today’s business environment and how to recognize and anticipate signs of change. 

  • Audience: Sales Professionals and Leaders handling the Business Travel segment
  • Brands: AC, AH, AUTO, CY, DH, DSGN, ELMT, FF, FP, GH, JW, LM, MEApt, MH, MX, PH, RH, RI, SHER, SHS, TPS, TRB, WSTN
  • Training Length: 2 days
  • Pre-requisite: Sales and Service Foundations on Access Edge
  • Register: search Business Travel on myLearning

Presentation Essentials – The program focuses on preparing and delivering presentations. This program is highly participatory and provides each student with an opportunity to make several presentations. 

  • Audience: All (front line trainers, supervisors, managers)
  • Brands: All
  • Training Length: 1 day
  • Register: search Presentation Essentials on myLearning

Negotiating Skills – This training is designed to prepare sales professionals for effectively recognizing and applying negotiating strategies and tactics to enhance their position when negotiating.

  • Audience: Sales Professionals and Leaders
  • Brands: AC, AH, AUTO, CY, DH, DSGN, ELEM, FF, FP, GH, JW, LM, MEApts, MH, MX, PH, RH, RI, SHER, SHS, TPS, TRB, WSTN
  • Training Length: 2 days
  • Register: search Negotiating Skills on myLearning

Mission Possible – This training uses a business simulation to reinforce Marriott Sales Call Process skills, penetrating/saturating accounts, managing difficult customer situations, creative business solutions, and more. Additional focus on finding and booking extended stay business. 

  • Audience: Sales Professionals or Leaders directly representing an extended stay property
  • Brands: ELMT, RI, TPS
  • Training Length: 2 days
  • Pre-requisite: Sales and Service Foundations on Access Edge
  • Register: search Mission Possible on myLearning

If you have any questions about the trainings, please contact jamie.arias@marriott.com.