Monthly Loyalty Program Expenses and Reimbursements Now on Separate Owner Franchise Billing (OFB) Invoice

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As part of a recent OFB system configuration change, Marriott Loyalty Program expense and Loyalty Program reimbursement charges and associated detailed backup now appear on a separate invoice number from other reimbursable charges.  Beginning with the January 2020 OFB invoice, Marriott customers now receive a separate invoice for loyalty charges.  Marriott Business Services sent a communication in mid-January to advise invoice recipients of this change.

This is only a change in OFB system configuration and does not change end of month invoice timing, payment due dates or processes, or any Loyalty Program expense or reimbursement calculations.

Below is a sample of the previous and current summary of charges that appear on the Loyalty Program invoice:

For instructions on retrieving and reviewing your Marriott International invoice, please refer to the MI Revenue Services (OFB) Training page on MGS.  Contact Marriott Revenue Services for any additional questions.