Global Accountability Program Suspended for Wave 1
| mi360 has temporarily suspended publication as of April 3, 2020. Important information will be communicated to owners, franchisees and franchise management companies through other channels including a weekly Americas Update email and Franchise Management Company webinar. For the latest information and resources related to Coronavirus/COVID-19 preparedness and response, visit our comprehensive Coronavirus/COVID-19 global resources page on MGS. Click on your region-specific page to view additional resources, and “follow” these pages to stay current on latest publications. |
Due to the impact of COVID-19, Marriott’s Global Accountability program, which includes accountability thresholds for the Brand Standard Audit (BSA), Guest Satisfaction Surveys (GSS) and Renovation compliance (where applicable) will be suspended for Wave 1, 2020 (Jan. 1 through June 30). Guests will continue to receive surveys for open and operating hotels, and open hotels should ensure they are maintaining the appropriate health and safety standards for our guests. For more information, review the FAQs under the region specific Coronavirus Resources pages on MGS.
