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November 5, 2020 Owner & Franchise Webinars, Management Company Webinars, COVID-19 FMC Webinars, FMC Weekly Webinars

November 5, 2020 | Franchise Management Company Webinar – COVID19

 
Publication of new Owner & Franchise Communications on mi360 continues to be temporarily suspended. Important information is communicated to owners, franchisees and franchise management companies through other channels including the weekly U.S. & Canada Franchise Update email, Franchise Management Company webinar, and monthly webinar for Marriott Managed Owners in the U.S.

Thank you for joining us on Thursday, November 5 for the Franchise Management Company Webinar – COVID-19. If you were unable to join, a recording and PDF of the presentation are now available (EID and password required).

This webinar covered COVID-19 updates and resources, including:

Sales, Marketing and Revenue Management Updates

Topline Trends

  1. Mixed transit trends continue
  2. Online search indicators continue to decline
  3. POV Members support Marriott Bonvoy’s Day Pass, Play Pass, Stay Pass Packages

QuickGroup

QuickGroup is a small group and meeting solution located on Marriott.com. QuickGroup allows customers to book a block of 10-25 group sleeping rooms or meeting space for up to 50 attendees at participating hotels in the U.S. and Canada. For more information, visit the following resources:

Operations Updates

Near-term Hotel Activities Cleanliness Champion Recognition

Phase 1 and 2 Knowledge Checks

Available now, the Phase 2 Knowledge Check is designed to verify that Champions have completed, understand, and acted upon Modules 6 and 8-11 of the Commitment to Clean training. Cleanliness Champions should have completed Phase 1 Knowledge Check previously.

  • Complete Commitment to Clean Training Modules (1-11, completed in August)
  • Complete Knowledge Checks in DLZ
    • Phase 1 (Modules 1-5, PAST DUE)
    • Phase 2 (Modules 6, 8-11, DUE 11/13)
      • Each is a 10-15 Question Knowledge Assessment in DLZ (must score >80%) 

Assessment Completion

  • Step 1: Access the Digital Learning Zone. Click on “My Plan” in the top navigation bar
  • Step 2: Scroll through the courses. Click “View More Courses” if you don’t see the “Cleanliness Champion Phase 2 Knowledge Check”
  • Step 3: Locate the “Cleanliness Champion Phase 2 Knowledge Check” and click “View Details”
  • Step 4: Click Start Course and complete the 15-item Knowledge Check

Cleanliness Champions are auto-assigned the Knowledge Check. If it’s not in the Recommended Learning courses: click Name in top right, click Profile, click Edit on “What Additional Job Functions Do You Perform” section, add Cleanliness Champion. Sign out of DLZ, sign back in. Associates can also search myLearning for Assessment 1213171.

Commitment to Clean Certification

There are three new questions for the November Commitment to Clean Certification.

  1. F+B Minimum
  2. Face Coverings
  3. Guest Room High Touch Cleaning

Hotels must complete the November Commitment to Clean Certification by Nov. 30 at 5pm ET.

Resources and Reminders

Date

Details and Links

Nov. 9

Two-Factor Verification Required for MGS Beginning Week of Nov. 9 
View the full list of in-scope applications and associated timing on MGS, including general information about the two-step verification registration process.

Nov. 10, 11

Marketing Support Webinars

Hotels interested in Marriott Digital Services (MDS) support, who are not already registered, should enroll by Nov. 30 for support starting Dec. 1. Hotels are encouraged to join one of the following webinars on Nov. 10 at 2pm EST or Nov. 11 at 11am EST. Additional self-service marketing tools and resources are available to all hotels through the Field Marketing Resource Center.  

Nov. 16-20

Prepare for Global Customer Appreciation Week
Associates should work with in-market Champions for direction and guidance. Direct questions to gcaw@marriott.com. 

Nov. 18

Register for the Q4 Revenue Management Webinar

The Revenue Management Field Support and Owner & Franchise Services organizations will continue to partner by hosting a quarterly webinar series to share new initiatives, process changes, and tools available to the Revenue Management franchise community. Register for the Q4 2020 webinar, taking place on Wednesday, Nov. 18 at 1:00 p.m. ET. The intended audience is franchised Revenue Management above-property leaders. 

 

Please also note the following resources: