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August 6, 2021 Owner & Franchise Webinars, Management Company Webinars, FMC Weekly Webinars

August 5, 2021 | U.S. & Canada Franchise Management Company Webinar

 
Publication of new Owner & Franchise Communications on mi360 continues to be temporarily suspended. Important information is communicated to owners, franchisees and franchise management companies through other channels including the weekly U.S. & Canada Franchise Update email, Franchise Management Company webinar, and monthly webinar for Marriott Managed Owners in the U.S.

Thank you for joining us on Thursday, August 5 for the U.S. & Canada Franchise Management Company Webinar. If you were unable to join, a recording and PDF of the presentation are now available (EID and password required).

This webinar covered COVID-19 updates and resources, including:

U.S. & Canada Franchise Update | August 5, 2021

U.S. Only | Review “Updated Associate Face Covering Guidance for U.S. Managed by Marriott (MxM) Hotels” 

Following the updated guidance issued last week by the Centers for Disease Control & Prevention (CDC), Marriott has issued updated requirements for MxM hotels in the U.S. Effective Aug. 9, all Associates in counties identified by the CDC as areas of substantial or high transmission – regardless of their vaccination status – to wear a face covering while indoors. At this time, we are not requiring franchised hotel Associates to follow this guidance, but strongly encourage hotels to review the Operations Alert sent to MxM hotels and align with their franchise management company to determine if any changes should be made on property to protect the health and well-being of Associates and Guests.

Review One Yield Cloud Announcement to Prepare for Upcoming Deployment
One Yield Cloud will be deployed to hotels in a waved approach beginning in Q3 through Q4. Hotels will receive further communication identifying their launch date and outlining Revenue Management pre-conversion activities three weeks prior to deployment.

Sales, Marketing, & Revenue Management Update

Travel Trends

  1. Confidence in leisure travel remains flat, compared to June.

  2. There is growing concern amongst travelers around COVID variants.

  3. The pace of vaccinations in the U.S. is ticking upward.

August RM Training Webinar

Above Property Franchise Revenue Management Leader Webinar – Q3, 2021

Wednesday, Aug. 18 at 1 p.m. ET

Demand Capture: Business Travel Updates (Sources:  GSO U.S. & Canada Weekly Update: Week ending July 16)

Major Corporate Accounts Policy Changes:

    • Google and Apple: have pushed their return to office dates based on current environmental trends and restarting travel is materially tied to this date
    • Deloitte: ramping up content and communications to their most frequent travelers. BCD is staffing up travel counselors to support volume

Corporate Account Trends:

    • Sustainability: increased appetite for more sustainable offerings is being voiced broadly by travel managers; important not to minimize this aspect in RFP response
    • Meetings + Events: increased hesitancy in executing short term contracts given the rapidly changing environment

Business Travel Webinar Canada

The GSO Canada Corporate Accounts team will be presenting to Canadian hotels next Wednesday

      • Seller education: providing a comprehensive look into the 2022 BT Hotel RFP process and serve as a helpful reminder on how to access available resources
      • AMEX GBT: hear valuable trends and insights from one of our largest TMC partners
      • Registration information is available in today’s U.S. & Canada Franchise Update

Takes place Aug. 11 @ 1 p.m. ET