Aligning global environmental concerns on the use of single use plastics with Marriott International’s Serve 360 2025 goals, properties must offer straws only upon request. The brand standard is BSA eligible starting on July 1, 2019. Global market factors and product availability will be considered in determining compliance of the standard. Due to some requests from the disability community,...… Read More

Thank you for joining us on Friday, April 12 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).  Topics and resources discussed on the webinar included: Mobile Guest Services/GXP Americas Scorecard Program Services Fund (PSF) In addition to the recorded...… Read More

Make a Green Choice, Marriott’s guest-facing sustainability program, enables Marriott Bonvoy™ guests staying at least two nights* to have the option to skip housekeeping services and reduce Marriott’s environmental footprint. In exchange for forgoing housekeeping services, guests receive various rewards, such as Marriott Bonvoy™ points. To further strengthen Marriott’s sustainability messaging, all participating Make a...… Read More

Residence Inn Franchise Management Companies | As of March 29, Residence Inn hotels with bars in the U.S. and Canada, whether in the optional program or using a custom approach, should comply with the new brand bar operational standard. The Residence Inn Bar program provides hotels with an optional turn-key solution for bar programming in instances where a separate...… Read More

Four Points, Aloft & Element Franchise Management Companies | To be successful against competition, hotels need to leverage all of the resources available to drive top line revenue. To support this effort, the Mad About Market Share Business Tools will be launched for Four Points and Aloft hotels and the ES Factor Business Tools activated...… Read More

In alignment with Marriott’s strategy of driving direct bookings, we will be launching a series of tests to drive conversion among consumers who visit Hotel Websites but do not complete a booking. While Hotel Websites are high-trafficked entry points, they can exhibit high abandonment rates. These tests will attempt to recapture this demand versus losing...… Read More

Franchise Management Companies | In June, new travel partner programs STARS and Luminous will launch to enable participating hotels to connect with the most loyal and top producing travel agencies. STARS will re-launch to include Ritz-Carlton, Bulgari, EDITION, St. Regis, and Luxury Collection hotels. Hotels within the participating brands will be automatically enrolled (hotels will...… Read More

Franchise Management Companies | The Hall of Fame recognizes Revenue Management leaders who drive the discipline forward, focusing around six strategic objectives, including: Talent, Organizational Effectiveness, Technology, Pricing/Yield/Distribution, Analytics/Diagnostics and Demonstrate Value. Nominations are now open and are due by April 12. Criteria/Eligibility All Revenue Management Staff for Managed by Marriott (MxM) and Franchised Hotels across...… Read More

The journey to evolving Shaping Service continues with enhancements that will help support and sustain the program teachings over time. Recognizing the critical importance that daily meetings play in driving service and operational excellence, the latest updates include: Simplified daily meetings that will now focus solely on daily service topics that can be customized for properties....… Read More