Franchise Management Companies | Enrolling new members at the hotel is key to creating loyalty and driving value. Half of enrolled members are more likely to return to stay at the hotel where they enrolled and spend more on ancillary items such as food and spa. Marriott Bonvoy™ provides a team incentive paid out on...… Read More

Brand specific Audit Change Logs provide a listing of the high-level BSA and Property Certification content changes effective Jan. 1, 2020.  Review these updates to ensure your hotel(s) understand the current BSA process and requirements. Read More

This information was provided to hotels via the Dec. 16 Weekly Update. LightSpeed server hardware will continue to be replaced in 2020 at ~170 legacy SPG-branded properties. The servers being replaced are six or more years old and need to be replaced to avoid potential failure and interruption of operations. For a list of in-scope...… Read More

As previously communicated, properties should prepare for the Jan. 1 service charge relaunch on any Customer Care Cases sent to hotels via EMPOWER: Guest Experiences (GXP) and not resolved in 72 hours. Properties will be billed monthly at 55 USD/takeover if the hotel’s monthly takeover rate exceeds 10.00% of all cases. Once hitting 10.01%, a...… Read More

The 2020 Engagement Survey administration window is shifting from June to April for 2020. Hotels are invited to participate in the Talent Point by Marriott Engagement Survey or Marriott’s Engagement Survey. Current Users of Marriott International’s Engagement Survey: Register between Jan. 13 and Feb. 7 at 8 p.m. ET by emailing myhr.connection@marriott.com or calling (866) 370-7152. The survey...… Read More

In continued support of advocacy efforts across the hotel industry, Marriott will be facilitating the collection of the annual American Hotel & Lodging Association (AH&LA) and Hotel Association of Canada (HAC) assessments for 2020 on behalf of our owners and franchisees and will remit all funds collected directly to the applicable association. We encourage all...… Read More

As previously communicated, Microsoft will end support for the Windows Server 2008 operating system during January 2020. In preparation for this deadline and to ensure the security of the Marriott computing environment, in order to maintain connectivity with the Marriott network beyond Jan. 30, 2020, properties that have not already upgraded their servers to a...… Read More

Franchise Management Companies | The redesigned Business Success Strategy, which will be available in February, will assist properties in focusing on system efficiencies and maintaining reliable report data for better business decisions. This will allow associates to concentrate on booking business and customer service. The new CI46 – Data Quality Assessment report (replacing current Basics Audit,...… Read More

The following information is being shared with hotels via the Weekly Update. Franchised hotels are reminded it may be necessary, based on the individual franchise agreement of your hotel, to accrue franchise fees related to transient cancellation revenue, pet fees, resort fees, destination fees and any other revenue attributable to guest room sales recorded in...… Read More