Owner & Franchise Communications

Note that this information will be distributed to properties via the July 10 edition of the Weekly Update and Week Ahead. The Hall of Fame recognizes Revenue Management leaders who drive the discipline forward, focusing around six strategic objectives, including talent, organizational effectiveness, technology, pricing/yield/distribution, analytics/diagnostics and demonstrate value​. Criteria/Eligibility All Revenue Management staff for both managed and franchised...… Read More

This information will be communicated to managed and franchised Directors of Sales & Marketing and Directors of Sales of former Starwood-branded hotels via the 7/3 Week Ahead. The 2017 HOTSTARTS Orientation for Directors of Sales & Marketing (DOSM) and Directors of Sales (DOS) of former Starwood-branded hotels is scheduled for Aug 8-9, 2017 at the Bethesda Marriott...… Read More

I am pleased to announce that effective July 1, Julius Robinson will join my leadership team as the new Senior Vice President and Global Brand Leader for Marriott Hotels, Sheraton, and Delta Hotels. Julius will oversee the brand strategy and multi-year planning across all three brands, including driving overall brand performance to maximize profitability, and...… Read More

Effective June 17, owners and franchisees of Marriott-branded hotels in the U.S. and Canada will experience a refreshed Marriott Global Source (MGS.) The refreshed site will be mobile-friendly, have an updated look and feel, will allow users to personalize search results, and will feature a new Video Center. Upon logging into MGS for the first time...… Read More

Note that hotels will receive detailed information regarding this communication via the June 19 edition of the Weekly Update. Franchisees of Marriott-branded Hotels | Marriott’s Group Distribution Strategy is committed to driving profitable revenue for hotels, owners, and franchisees. One of the key pillars of this strategy is improving the profitability of intermediated group business....… Read More

As previously communicated, Salesforce has been selected as the enterprise-wide solution to replace all other guest relations platforms (Guestware, StarGuest, Mystique) currently in use across Marriott and former Starwood brands (excluding MVW and Protea) and is already successfully deployed in numerous other areas of the business. With that, we would like to introduce the platform’s...… Read More

Beginning June 17, friends and family of owners and franchisees (as well as on-property associates) of Marriott-branded and former Starwood-branded hotels are now eligible for the Explore Friends rate across Marriott’s combined global portfolio. Reservations can be made by visiting www.marriott.com or www.ritzcarlton.com and entering the applicable rate code (MMF for friends & family), or...… Read More

More information required to support the deployment will be provided to your hotels via the June 5 Weekly Update. Marriott International has reached an agreement with Schneider Electric to implement a common utility platform across the entire Marriott International portfolio. The Marriott Environmental Sustainability Hub (MESH) will replace Green Hotels Global (GHG) with an enterprise-wide...… Read More