Owner & Franchise Communications

In 2017, we look forward to continued growth of the Mobile Guest Services program with services that create a superior guest experience, enabling guests to access internet TV and use their mobile device to check-in, submit requests, chat with an associate, and open their guestroom door. As part of Marriott’s “Book Direct” strategy, mobile services...… Read More

This message is intended for owners and franchisees of Marriott-branded (prior to Sept. 23, 2016) hotels. At this time, existing practices will continue for former Starwood-branded hotels. Program Policy Compliance In January 2015, we announced changes to the Rewards reimbursement rate policies to protect program integrity and financial stability, as well as to address issues...… Read More

As communicated earlier this month, the launch of One Yield version 2 kicked off on March 13 for the first three deployment waves. As you know, One Yield version 2 leverages Marriott’s award-winning, scientific approach to managing revenue. Given the significant changes that are part of the One Yield version 2 rollout, it’s important that...… Read More

Click the image above to view an update video on One Yield version 2. As we mentioned in our last Revenue Management update in December, we are now in the final preparations for the global rollout of One Yield version 2. The updated Roadmap below displays our journey from late 2015 through early 2018. Click the image above...… Read More

The program is ready to announce our annual Marriott Rewards Hotel Category Changes. Due in part to the many changes we’ve communicated over the past few years, the annual category changes are more balanced this year and are expected to be better received by the membership. Annual Changes Hotel Categories Along with most hotel loyalty...… Read More

Beginning February 9, Marriott Rewards Above-Property Personal Concierge Service will be known as Marriott Rewards Ambassador service. This change supports our continued effort to harmonize the Marriott Rewards, The Ritz-Carlton Rewards and SPG programs, while encouraging associates to continue creating consistent memorable experiences for Rewards members. Properties will be notified of this upcoming change via...… Read More