Associate Rate Best Practices and Procedures

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Please note: This information will be communicated to franchised properties in the U.S. and Canada via the September 19 Weekly Update.

As you know, Marriott owners and franchisees may enjoy the Associate Pleasure Rate and Friends & Family Rate (when available) at Marriott-branded properties by utilizing discounts cards and/or authorization forms at check-in. In an effort to protect the Room Rate Discount Program, a lookup tool was established for properties to utilize upon check-in in order to validate these forms. While there are no current changes to validation procedures, we’d like to provide an overview of this process for your awareness and reference:

Ask for Documents Photo ID Discount Documents

Verify Information Check Name Check Photo

Review Expiration Date* Check the expiration date on the Card or Form to ensure validity

(New) Look Up Card or Authorization Form* Log on to www.marriottforms.com using your EID and EID Password Cards and forms issued after Dec. 20, 2015 have an eight-digit number in the lower-left corner of the document Use the lookup tool to validate that the number on the physical document matches the number given in the lookup tool. All information should match the Card or Form. Record the lookup number

Retain a copy of the Card or Form (and ensure Card is signed)

 

*Not applicable for the Quarterly Century Club

 

For more information on how to ensure properties are correctly validating these materials, visit MGS or review the Lookup Tool guide.