Guest Experience Platform (GXi) Deployment Update
As previously communicated, Marriott is moving from multiple guest relations systems to a single, enterprise-wide platform that connects systems across Marriott Rewards and SPG brands to activate personalized guest experiences. This platform is designed to be leveraged by associates to improve guest satisfaction, and allows the ability to track incidents and preferences with increased consistency, precision, and efficiency. The Platform replaces Guestware, StarGuest, and Mystique through an iterative deployment approach, and will be a global brand standard by Q1 2019.
Deployment Update
- Q4 2017
MH, JW, RH, and DH (FSPMS only) hotels in the U.S. & Canada will launch in Q4.
- Q1 2018
AUTO and GH (FSPMS) hotels U.S. & Canada, as well as all OPERA hotels globally, will launch in Q1 2018. Note: OPERA hotels must upgrade to the latest OPERA version 5.04.01 to interface with the platform.
Next Steps
In-scope properties will need to inform and engage their property leadership, and ensure necessary implementation steps are completed in preparation for this launch. Failure to launch during this time will result in interrupted service of your current guest relations system. Additional information and next steps will be sent within the next two weeks to property leadership.
Resources
The Guest Experience Platform Team will continue to provide communications to keep you informed. In the meantime, please contact the GXi team if you have any concerns or questions, or visit MGS for additional information on Marriott’s Guest Experience Platform.
