Shaping Service Training Program Launch for Four Points Hotels
As Marriott continues to refine its training programs, the Four Points brand will align with the Classic Select brands in offering Shaping Service – a comprehensive onboarding and service learning program to help team members deliver exceptional guest experiences. The program, which will replace the SPG Masterclass training program, was developed to provide a consistent platform for delivering universal content and brand-specific learning to the Classic Select brands, and is currently being leveraged across 3,500 properties globally.
The program is designed to develop associates knowledge, skills and competency in universal service practices, as well as brand-specific elements of culture, standards and service. Based on feedback from GMs, the training techniques make the learning more engaging and increases the demonstration of the appropriate service behaviors. Shaping Service implementation will be measured on the Brand Standards Audit (BSA) in 2018.
There is no additional charge to the Four Points properties for the training coursework. However, myLearning, Marriott’s learning platform, has a licensing cost. For additional information, review the Four Points Shaping Service MGS page.
We appreciate your support in encouraging compliance with Shaping Service and ensuring that every associate understands and embodies Four Points brand culture and expectations for service delivery.
These changes will be communicated to our Four Points properties in the Dec. 11 version of the Weekly Update.
