June 8 Franchise Management Company Webinar
Thank you to those who joined us for the Franchise Management Company webinar on Friday, June 8 at 2 p.m. ET. If you were unable to join, a recorded version and a PDF of the webinar are now available (EID & password required).
Topics covered on the June 8, 2018 call included:
Group Commission Compliance
- Review Talking Points, Frequently Asked Questions and the Brand Standard, which are accessible on the Group Commission Compliance Policy MGS page.
- Review the Channel Profitability Management Toolkit here.
EMPOWER: Guest Experiences
For Marriott Rewards Hotels:
- Contact GXP@Marriott.com for GXP Operational Support and how-to questions.
- Contact support.mobileguestservices@Marriott.com or 240-632-6000, Option 7, for any technical related challenges.
For SPG Hotels:
- Review Job Aids found on MGS and use ServiceNow for how-to and system questions.
Loyalty Training
- Review resources to include L+D guidance, and key messaging for all integration related training and communications, located on the Digital Learning Zone (EID & password required).
As a reminder, the twice-monthly webinars are intended to provide timely updates to the franchise management company contacts. Topics will vary, so please stay tuned to the weekly mi360 RUNDOWN for more details, as topics will be distributed via the RUNDOWN the week prior to each webinar.
Email Marriott Owner & Franchise Webinars for any webinar related follow-up.