EID Registration & Help
June 26, 2018 Owner & Franchise Communications

Loyalty & GXP ‘Readiness’ Market Training

Marriott is introducing Loyalty & GXP ‘Readiness’ In-Market Training, which will prepare hotels on the upcoming Loyalty program changes, provide a hands-on training opportunity to accelerate GXP usage/adoption, and allow time for best practice sharing along with Q&A to drive on-property pull-through in preparation of Launch Day and beyond.

Target Locations

  • Tuesday, July 17: New Orleans Downtown Marriott at the Convention Center
  • Wednesday, July 18: Renaissance Concourse Atlanta Airport Hotel
  • Thursday, July 19: Renaissance Orlando at SeaWorld
  • Tuesday, July 24: Dallas (more details to become availble)
  • Wednesday, July 25: Renaissance Phoenix Downtown
  • Tuesday, July 26: Los Angeles (more details to become available)
  • Thursday, July 31: Chicago (more details to become available)
  • Additional locations after Loyalty Launch Day will be communicated to hotels in a future Weekly Update.

Cost

There is a $150 cost to attend; travel costs and accommodation, if required, are to be covered by the attendee’s property and organized individually.

Registration

To register for the training, click here.

Pre-Requisites & Requirements

Attendees will be required to complete both Phase 1 & Phase 2 Loyalty Training prior to the Roadshow. Additionally, they will need to request/complete the following:

  • Those without access to GXP must request “Property Administrator” access to EMPOWER: Guest Experiences via Marriott’s Identity Center. Access is automatically granted once their leader approves via Identity Center.
  • Ensure they have logged into GXP (https://marriottintl.my.salesforce.com) prior to the session and customized their profile – customize your profile job aid
  • Download the Salesforce App on their mobile device
  • For the mobile session, attendees must have property admin access to the control panel, and should have the property administrator update their profile.

Should you have any questions, contact Jaymi Patel at jaymi.patel@marriott.com (registration assistance) or Tesha Bailey at tesha.bailey@marriott.com (market training questions).