Change in Manager Process Reminder | July 2018
As we continue Big 4 integration efforts, prepare for the launch of a combined loyalty program, and ready for reservation platform cutovers, we would like to take this opportunity to remind you of Marriott’s policies surrounding changes in management companies of franchised hotels.
As outlined within Marriott’s current franchise management company acknowledgements (MCA) (and, for management companies of SPG hotels, the Operators Consent Letter (OCL)), in the event that there’s a request to change a management company, the franchisee will not allow the MCA/OCL to expire or terminate the Management Agreement without providing Marriott (the franchisor) at least 30 days’ notice, unless the franchisee is removing the management company due to theft, fraud, or other material defaults.
To facilitate this process, Marriott recommends that you provide written communication to your AVP/Account Executive or ownerfranchiseservices@marriott.com to serve as notification of your desire to change a management company. After providing this notification, official Marriott approval is required in order to undergo the change. You will receive a response back from Marriott Owner & Franchise Services which acknowledges receipt of your request and addresses next steps.
Should there be changes in management company during this time of unprecedented change with the Big 4 integration, we would also like to reiterate the importance of the existing management company ensuring its hotel(s) complete their requirements (e.g., Land-It task lists) until the time of transition in order to stay on top of integration efforts and timing. These are essential to hotels delivering a successful integration experience, and management companies play a vital role in ensuring that these tasks are completed. Management companies will be engaged as needed should hotels not complete their tasks on time.
Should you have any questions, contact ownerfranchiseservices@marriott.com.
