Temporary Removal of On-Property Internet Splash Screens
This information will be provided to hotels within the August 13 version of the Weekly Update.
In preparation for Launch Day, Marriott has removed internet “splash screens” from all U.S. Full Service and MSB Marriott Rewards hotels currently being serviced by the Marriott.com-hosted environment. As we approach Launch Day, there are planned outages on Marriott.com that could negatively affect the ability to provide a consistent internet experience for guests. Removing the centrally-hosted splash screens helps hotels avoid the risk that a planned Marriott.com outage could render guest internet inaccessible.
As a result of these changes, guests can directly access the internet at no additional cost and without experiencing significant outages. In addition, since many support calls to vendors are related to the splash screens, we anticipate slightly reduced call volumes and wait times for the next few weeks. Furthermore, these changes do not impact meeting space internet (e.g., Meetings Imagined). Impacted hotels will be without splash screens until post-Launch Day validation is completed to confirm that the new environment is stable. This will help ensure a consistent internet environment for guests and associates, and allow associates to focus on making the Launch Day transition as seamless as possible at the property level.
There is no action required on your part to remove the splash screens; these changes have already been made remotely by Marriott’s GPNS providers. Marriott has instructed the providers to take additional measures to monitor internet usage and bandwidth analytics at impacted hotels to help quickly identify and address any issues that result from the new operating environment.
Additionally, we want to make you aware that while splash screens are not available, hotels will be unable to charge for internet access or upgrades to enhanced tiers. We assure you we will work with the GPNS providers to reinstate the splash screens as soon as possible after the post-Launch Day validation is completed.
Should you have any questions about these temporary changes, contact propertyinternetstrategy@marriott.com.
