September 28 Franchise Management Company Webinar
Thank you for joining us on Friday, September 28 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation is now available (EID and password required). Note: the Expedia Contract Negotiation Update portion of recording will only be available until Oct. 5.
Topics covered on the September 28 Webinar included:
- Expedia Contract Negotiation Update and Mitigation Resources
- Reservations Platform Cutover Update
- General Reminders
Expedia Contract Negotiation Update and Mitigation Resources
- Visit Expedia Demand Revenue Generation page on MGS for more information including tools such as the budget calculator
- Hotel Direct Revenue Planning: Visit MGS to review the most effective tactics to include Channel Profitability Toolkits
Reservations Platform Cutover Update Resources
- Visit the Reservations Platform Command Center on MGS for the latest information on system updates
- Attend Post Cut-over Functional Webinars and Office Hours
- Contact your Implementation Manager for general cutover questions such Land-It tasks
- Utilize the following channels for systems-related questions (business process or technical)
- Open Service Now ticket
- Call Marriott Service Desk at 240-632-6000
- Contact:
- FOR HIGH-PERFORMANCE PRICING:MARSHA.Help.Desk@marriott.com
- FOR LIGHTSPEED:LightSpeed.PMS.Support@marriott.com
- FOR OPERA PMS:Opera.PMS.Support@marriott.com
- FOR OPERA S&C:Operascsupport@marriott.com
General Reminders
- Franchised Hotels Currently Participating in Field Marketing will automatically renew for 2019 services on Oct. 1
- Franchised Hotels Currently Participating that would like to opt-out of 2019? Account Managers will provide a link to an opt-out form that is due no later than Sept. 30
- Franchised Hotels Not Currently Participating? Enroll by Oct. 31. Complete America’s Field Marketing Online Request Form to schedule the initial consultation to discuss Field Marketing service options and service recommendations for your hotel(s)
- Search MGS “BMD Marketing” for more information or Contact FM@Marriott.com for any questions
