December 11, 2018 Owner & Franchise Webinars, Management Company Webinars

December 14 Franchise Management Company Webinar

Thank you for joining us on Friday, December 14, for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).

Topics and resources discussed on the webinar included: One Yield Version 2 Update, GXP Phase 2: FOSSE and GPMS Deployment, and Reservation Platform Cutover Update.

One Yield version 2 Update: One Yield v2 is a major change to the design of the system, which therefore requires a major change to user adoption. The system update offers few tactics to support better adoption such as:
- Avoid excessive overrides
- Actively manage the DAILY group forecast for the next year: Both definites and “to-be-booked”
- Dynamic group changes

For more detail information, including tactics, training and webinars, visit the One Yield Version 2 page on MGS to take advantage of the available resources.

GXP Phase 2: FOSSEE and GPMS Deployment: EMPOWER: Guest Experiences (GXP) Phase 2 will go live in approximately 3,500 FOSSE PMS and GPMS properties in the U.S. & Canada in March 2019.
- For 2019, the minimum number of required GXP licenses as well as annual support costs are included in the Program Services Fund (PSF).
- For a breakdown of the 2019 GXP FOSSE & GPMS Phase2 program cost, see the program costs summary.
- Questions: email gxp@marriott.com, or visit MGS.
Reservation Platform Cutover Update
- Change Journey| The Next Phase
  - The next phase of the journey is to design, develop and execute stabilization support model for SPG hotels to recognize associates’ hard work, enhance Reservations Platform Cutover process proficiency, increase system adoption, and ultimately – transition to “Business As Usual” (BAU) support channels.
- New Reporting and Analytics Resources Available: MRDW Issues + Report Availability Trackers
  - MRDW Issues Tracker: Contains a current list of MRDW issues for SPG hotels, including issue details, workarounds, and time to resolution.
  - MRDW Report Availability Tracker: Contains a list of which MRDW reports are available, unavailable, or have impacted data.
    - Discipline-specific issue trackers for Loyalty, Digital, Marketing, Revenue Management and Sales will be published within the next few weeks.
  - Continue to Stay Informed in 2019:
    - GAME PLANS | Update hotel leaders on key actions required throughout the upcoming quarter so they can plan for the Integration, as well as brand, discipline and Business As Usual items.
    - WEEKLY UPDATE | Update hotel leaders on key actions required related to the Integration as well as other brand, discipline and BAU initiatives
    - CHANGE CREW WEBINARS | Reinforce key content for integration efforts; dive deeper into specific topics and deployments requiring action and open line for Q&A
    - Franchise Management Company Webinars and mi360.
  - Post Cutover Help: After hotels complete cutover, there are still plenty of options available for them to get support:
    - WORK WITH YOUR COACHES | Before opening a SNOW ticket, hotels should first check in with Deployment and Systems Coaches. It is recommended that one ticket be opened per issue, per hotel. It may also be helpful to check resources on Land-It.
    - OPEN A TICKET | SNOW Tickets are meant to log defects and issues. Service Now: https://marriott.service-now.com/msp/
    - CALL | Call Marriott Service Desk at 240-632-6000 and select the options that are available.
    - EMAIL | In addition, there are a few systems that have email addresses that can be used for questions and issues.