May 10, 2019 Owner & Franchise Webinars, Management Company Webinars

May 10 Franchise Management Company Webinar

Thank you for joining us on Friday, May 10 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).

In addition to the recorded version and PDF of the presentation, please also note the following resources.

Weekend Demand Toolkit
- See the recent communication on mi360
- Review the #WinTheWeekend toolkit for best practices, resources and action items by discipline to drive weekend RPI for group and transient. Then, when engaging with your hotels, we encourage you to ask the following questions:
  - Have you named a #WinTheWeekend toolkit champion for your hotel?
  - What is your weekend demand goal?
  - What specific actions has the sales strategy team implemented from the toolkit for your hotel?
Courtyard 2K Everyday
- Visit MGS for details, including the:
  - Revenue Management Project Brief
  - Revenue Management/Front Office Procedures
- Contact northamericarevenuemanagementfieldsupport@marriott.com or
  Ask.Ops@marriott.com with any questions.

Key Recent and Upcoming Dates/Deadlines

Date	Details	Link(s)
Past Due (Due April 26)	Select Marriott Bonvoy Connector(s) in Land-It. The Marriott Bonvoy Connector is an evolution of the Loyalty Champion role, but the Marriott Bonvoy Connector role is more than a name change. It is an opportunity to take Marriott Bonvoy and create a completely new experience for guests and associates.	Land-It
Past Due (Due May 8)	Cobalt Training Cobalt training was originally due March 22, but has been extended to May 8. This has been updated in Land-It for hotels. Continue to ensure hotels are completing applicable Loyalty training, including Cobalt training.	MGS Land-It
Due May 14	Marriott Bonvoy Escapes: Solicitation to Participate in Sale Launching May 8 This product will promote Advance Purchase rates with savings of 20% for Marriott Bonvoy members and 15% for non-members. Hotels centrally determined to have distressed inventory were solicited via email to HPP contacts.	MGS
Due May 31	Distinctive Select Brands: Nominate Culture Sidekicks The Culture Sidekick program brings brand culture to life on property, driving the success of programs that energize and empower the team and improve the hotel’s overall service experience from a distinctive perspective. GMs are asked to select one Culture Sidekick per hotel and work with him/her to certify by May 31 (note: deadline extended from May 1).	MGS
June 1	Off-Platform Website and Apps Brand Standard Effective	MGS
June 13	Brand Standard – Hotels Without CI/TY or SFAWeb: Implement OneSource Properties that do not have CI/TY or SFAWeb/GPO will be required to implement OneSource. Hotels will be scheduled in a wave rollout. The first wave for North America will include all in-scope Canadian hotels, and launches May 20. Hotels will go-live June 13.	MGS
June 18	MarRFP Opens for 2020 Special Corporate Pricing Season Hotels will begin receiving communications to prepare, including High-Level Timeline, Special Corporate Pricing Checklist, and Seasonality Guidelines within the May 13 Weekly Update.	MGS
July 1	Legacy SPG Brands: Label Guestroom Recycling Bins Before July 1 Review the guestroom recycling standard (OPS-SUS-020) and resources on MGS to ensure guestroom recycling bins are properly labeled. The labels will be included on the BSA beginning in July.	MGS