May 30, 2019 Owner & Franchise Webinars, Management Company Webinars

May 31 Franchise Management Company Webinar

Thank you for joining us on Friday, May 31 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).

In addition to the recorded version and PDF of the presentation, please also note the following resources.

Marriott Bonvoy™ Tours and Activities
Marriott Bonvoy Tours & Activities (www.activities.marriott.com) is a platform that offers guests and locals travel experiences in destinations across the world. Franchise management companies are asked to encourage your GMs and Front Office staff to watch the recorded Marriott Bonvoy Tours & Activities activation webinar, available on MGS. Within that webinar they will be encouraged to:
- Enroll guest-facing associates in the eLearning
- Submit hotel experiences
- Sign up for the ‘booking on behalf of tool’
- Submit local tours & activities

Sertifi eAuthorize Tool
We have partnered with Sertifi to deliver a safe and secure third-party payment management tool to all hotels globally. We expect the new solution to relieve hotels of their existing issues and allow for one consistent portal across brands.

This tool will replace Marriott Rewards hotels’ current manual faxing process and SPG hotels’ eCCA portal used to send/receive credit-card authorization forms on property. This tool can be used by Events, Finance, Front Office, Group Housing, Reservations, etc. on property to facilitate the receipt third-party payment forms. All brands were given access to Marriott’s customized version of Sertifi in Q1 2019.

Hotels will need to provide data for input into the portal, designate user access administrators, and complete training to begin using the portal and form.
- Resources
  - Weekly Training Webinars in June (space is limited): Register
  - MGS
  - For technical issues related to Sertifi eAuthorize, please contact MarriottSupport@sertifi.com

Key Recent and Upcoming Dates/Deadlines

Date	Details	Link(s)
PAST DUE	Select Marriott Bonvoy Connector(s) in Land-It {DUE APRIL 26} The Marriott Bonvoy Connector is an evolution of the Loyalty Champion role, but the Marriott Bonvoy Connector role is more than a name change. It is an opportunity to take Marriott Bonvoy and create a completely new experience for guests and associates. Ensure your hotels are selecting a Connector in Land-It where they would normally select a property coach.	Land-It
PAST DUE	Cobalt Training {DUE MAY 8} Cobalt training was originally due March 22, but was extended to May 8. This data was included on the most recent scorecard and has been escalated. Continue to ensure hotels are completing applicable Loyalty training, including Cobalt training.	MGS Land-It
June 1	Complete Cobalt Program GM Certification by June 1 GMs must certify task completion by submitting the completed Cobalt Program Activation Certification Form to confirm: Minimum training requirements have been met Opera hotels: PMS updated with the program special request code GM Contact information is current in EPIC Pre-arrival planning processes updated with Cobalt procedures Cobalt Program welcome letter template created and saved Hotel’s Ambassador Liaison identified Remaining impacted associates are scheduled to complete Cobalt Training by June 12 for the Expanded Program Launch	Land-It MGS
June 1	Off-Platform Website and Apps Brand Standard Effective	MGS
June 13	Brand Standard-Hotels Without CI/TY or SFAWeb: Implement OneSource Properties that do not have CI/TY or SFAWeb/GPO will be required to implement OneSource. Hotels will be scheduled in a wave rollout in 2019. The first wave for North America will include all in-scope Canadian hotels, and launched May 20. Hotels will go-live June 13.	MGS Resources include links to the 2019 Deployment Schedule
Due June 30 Deadline Extended	Distinctive Select Brands: Nominate Culture Sidekicks The Culture Sidekick program brings brand culture to life on property, driving the success of programs that energize and empower the team and improve the hotel’s overall service experience from a distinctive perspective. GMs are asked to select one Culture Sidekick per hotel and work with him/her to certify by June 30.	MGS
June 30	Global Food Safety Audit (GFSA) Due The Global Food Safety Audit is to be conducted quarterly to comply with Marriott International Brand Standards.	MGS
July 1	Legacy SPG Brands: Label Guestroom Recycling Bins Before July 1 Review the guestroom recycling standard (OPS-SUS-020) and resources on MGS to ensure guestroom recycling bins are properly labeled. The labels will be included on the BSA beginning in July.	MGS