EID Registration & Help
July 26, 2019 Owner & Franchise Webinars, Management Company Webinars

July 26 Franchise Management Company Webinar

Thank you for joining us on Friday, July 26 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required). 

In addition to the recorded version and PDF of the presentation, please also note the following resources.

MESH & SRO Tracker

QPower

Crisis Management Resources

  • Hurricane Preparedness Resources mi360 Communication
  • To Prepare:
    • Visit ‘Ready.Marriott.com‘
    • Search ‘Crisis’ on MGS
  • To Report
    • 1-888-8CRISIS
    • Property Status: 3 ways to update property status if reservations or hotel service are impacted:

CEC Takeover Charges Suspended Through 2019

Key Recent and Upcoming Dates/Deadlines

Date

Details

Link

July 11

Cobalt Program Activation

Effective July 11, the Cobalt Program expanded to provide recognition across participating brands with elevated benefits at luxury brands for Marriott’s most valuable guests and business relationships.

The Ambassador Service team will support the preparation and delivery of elevated service by using existing Ambassador Service processes, including sending additional information via GXP cases and/or emails. Visit the Cobalt Program and Ambassador Service MGS pages to learn more. If not already done, ensure hotels complete the GM Certification Milestone in Land-It by submitting the Certification form to ensure property readiness.

Land-It

July 15
PAST DUE

Gift Card Training
The acceptance of gift cards has been expanded to additional outlets in the hotel as applicable (F&B, Spa, Retail, etc.). All hotels should revisit their applicable training for gift cards and encourage associates who have not completed the training, or may need a refresher, to take it before July 15 to ensure hotel teams are prepared to accept and redeem gift cards.  Hotels that received Land-It tasks specific to Gift Card training should complete the certification to ensure property readiness.

MGS + Land-It

July 29

QPower Launch

QPower is a new tool for increasing ITRec. Hotels received details via the July 22 Weekly Update regarding webinars and office hours to prepare to use the new, optional tool.

MGS

August 1

Opt-In Deadline for Mobile Dining | AK, DH, JW, MH, RH & RC
Mobile Dining will enhance the guest ordering experience, streamline the order taking process and drive increased revenue and utilization. Mobile Dining is integrated with Simphony POS and provides a seamless ordering experience for members, allowing them to use the Marriott Bonvoy App to order food and beverage pick-up or delivery. Interested hotels can opt-in by Aug. 1. 

MGS

August 2

Opt-In Deadline for Airport Shuttle Tracking

Airport Shuttle Tracking allows guests to use the Marriott Bonvoy App to view real-time shuttle locations and wait times on arrival and departure, enabling them to better plan their transportation to and from the hotel. All airport hotels with fixed route, complimentary shuttle service are encouraged to opt-in, by Aug. 2, for the Airport Shuttle tracking deployment in Q3-Q4. 

MGS

August 6

Two-Step Verification Required to Access Marriott-Licensed Office 365 Applications

Two-Step Verification will be required for all associates with a Marriott or legacy SPG brand email address when accessing Microsoft Office 365 applications (e.g., Outlook, OneDrive and Sharepoint). Associates who already use Two-Step Verification do not need to register again and the previously selected method will remain as the method for any new applications requiring Two-Step.

MGS