August 23 Franchise Management Company Webinar
Thank you for joining us on Friday, August 23 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).
In addition to the recorded version and PDF of the presentation, please also note the following resources.
Off-Peak and Peak Redemption Rates
- Resources:
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Next Steps for Properties: Revenue Management, Front Office and Marriott Bonvoy™ Connectors will complete training and attend webinars to learn more about Off-Peak and Peak Redemption Rates.
Chip and PIN Deployment
- Key Pre-Deployment Activities and Dates:
- Franchise Management Companies must sign the Participation Agreement by Mid-September
- Property GMs must complete the Equipment Ordering and Property Information Survey by October 4
- MGS
CI/TY & SFAWeb/GPO Business Success Strategy (for former SPG hotels)
- Identify and Register Key Roles Business Success Strategy (BSS) by Aug. 31
- MGS
Key Recent & Upcoming Dates
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Details |
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Sept. 2 |
Prepare for Addition of Agoda to Supernova Rate Shopping Beginning Sep. 2 Supernova will perform rate parity shopping on Agoda in addition to the existing shopped channels. Hotels will have access to Agoda parity data directly in Supernova along with the other existing channels. Agoda results will be incorporated into Rate Parity Scores and the Supernova BRG charging structure beginning on Oct. 1. Agoda will be considered an OTA for the purposes of parity score calculation and Supernova charges. For September shops, all Agoda results will be centrally reversed at month-end in order to provide hotels a grace period in which to correct any existing parity issues found on Agoda. |
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Sept. 13 DEADLINE |
Opt-In Deadline for Airport Shuttle Tracking Airport Shuttle Tracking allows guests to use the Marriott Bonvoy App to view real-time shuttle locations and wait times on arrival and departure, enabling them to better plan their transportation to and from the hotel. All airport hotels with fixed route, complimentary shuttle service are encouraged to opt-in, by Sept. 13, for the Airport Shuttle tracking deployment in Q3-Q4. |
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Sept. 13 |
GM Certification for OFF-PEAK AND PEAK RATES Due GMs must submit the Activation Certification Form included with the Land-It tasklist as confirmation that the hotel has completed all tasks required for successful program implementation. General Managers should check the following as part of the certification process: •Hotel Leadership Team and Front Office Associates have completed the Loyalty •Category and Redemption Levels training module OR are scheduled to complete it no later than 15 Sep 2019 •Updated training resources for Leading Loyalty, Loyalty – Reimbursements, and Loyalty – Exploring Member Benefits have been reviewed by impacted associates •Front Office and Revenue Management teams are knowledgeable on program details and prepared to answer member questions |
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Sept. 30 |
Upgrade to Windows 10 and Office 2016 Effective Sep. 30, associates using a Marriott-imaged PC or tablet running the Windows 7 Operating System (including a MAC virtual machine) that has not yet been upgraded to Windows 10, will be blocked from the Marriott network shortly after the Sep. 30 deadline. Additionally, associates that are using a Marriott-provided email (@marriott.com or @brand.com) and have not upgraded to Office 2016 will lose Outlook access from their desktop to Marriott email. |
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Oct. 11 |
Submit Nominations for Marriott Awards of Excellence by Oct. 11 The Marriott Awards of Excellence were established to recognize the “best of the best” each year for outstanding customer service, corporate citizenship, associate wellbeing or diversity and inclusion efforts. Use the online process to nominate for the following awards: •J. Willard Marriott Award of Excellence •Alice S. Marriott Award for Community Service |