September 13, 2019 Owner & Franchise Webinars, Management Company Webinars

September 13 Franchise Management Company Webinar

Thank you for joining us on Friday, September 13 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).

In addition to the recorded version and PDF of the presentation, please also note the following resources.

Classic Select Brands — Exterior Signage
- A new brand standard has been established for Courtyard, Residence Inn, Fairfield, Springhill Suites, and TownePlace Suites that requires hotels to replace exterior signage by January 1, 2022.
- The program requirements are supported by a System Marketing Fund (SMF) subsidy and additional signage vendor discounts for eligible hotels.
- To learn more, view the resources:
  - mi360 Post
  - MGS
  - MGS Eligibility Status Report
  - Brand Standard
  - For other program related questions, email exteriorsignage@marriott.com
Topline Performance Planning & Changes to Bonvoy Escapes
- The Topline Performance Planning (TPP) initiative brings together BMSC Americas disciplines to drive performance across the Americas. Recent changes include an addition to the #WintheWeekend Toolkit that focuses on growing the affinity segment and the introduction of the #KeepGrowWin Market Supply Change Group Strategy Job Aid which supports hotels facing a market supply change.
- Available resources include:
2020 Field Marketing Services & Enrollment Timeline
- Americas Field Marketing provides best-in-class marketing services to meet hotel’s business needs. Enhancements for 2020 will provide benefits for participating hotels, including driving increased performance, simplifying Field Marketing structure, and increasing service options and flexibility for hotels.
- Key dates for 2020 enrollments include:
  - Hotels currently participating or interested in enrolling in Field Marketing should complete the Participation Inquiry Form by Oct. 15 and approve their enrollment by Oct. 31
  - Currently participating hotels that do not wish to renew services for 2020 must actively opt-out by Oct. 1 at 11:59 p.m. ET; hotels can contact their Field Marketing Account Manager for opt-out and deactivation guidance
- Available resources include:
  - mi360 Post
  - MGS
  - Participating hotels can contact their Field Marketing Manager with any questions; non-participating hotels should email FM@marriott.com with any questions
RMAS Enrollment
- Key dates for 2020 enrollments include:
  - Hotels interested in participating in RMAS in 2020 should complete the RMAS Solicitation Survey by Oct. 15
  - Currently participating hotels that do not wish to renew services for 2020 must actively opt-out by Oct. 1
- To learn more, visit MGS or email RMAS@marriott.com

Key Recent & Upcoming Dates

Date	Details	Link
Sept. 13 DEADLINE EXTENDED	Opt-In Deadline for Airport Shuttle Tracking Airport Shuttle Tracking allows guests to use the Marriott Bonvoy App to view real-time shuttle locations and wait times on arrival and departure, enabling them to better plan their transportation to and from the hotel. All airport hotels with fixed route, complimentary shuttle service are encouraged to opt-in, by Sept. 13, for the Airport Shuttle tracking deployment in Q3-Q4.	MGS
Sept. 13	GM Certification for OFF-PEAK AND PEAK RATES Due GMs must submit the Activation Certification Form included with the Land-It tasklist as confirmation that the hotel has completed all tasks required for successful program implementation. General Managers should check the following as part of the certification process: Hotel Leadership Team and Front Office Associates have completed the Loyalty Category and Redemption Levels training module OR are scheduled to complete it no later than 15 Sep 2019 Updated training resources for Leading Loyalty, Loyalty – Reimbursements, and Loyalty – Exploring Member Benefits have been reviewed by impacted associates Front Office and Revenue Management teams are knowledgeable on program details and prepared to answer member questions	Land-It
Sept. 30	Upgrade to Windows 10 and Office 2016 Effective Sep. 30, associates using a Marriott-imaged PC or tablet running the Windows 7 Operating System (including a MAC virtual machine) that has not yet been upgraded to Windows 10, will be blocked from the Marriott network shortly after the Sep. 30 deadline. Additionally, associates that are using a Marriott-provided email (@marriott.com or @brand.com) and have not upgraded to Office 2016 will lose Outlook access from their desktop to Marriott email.	MGS
Oct. 4	U.S. Only \| Complete Chip and Pin Device Ordering and Property Information Survey by Oct. 4 As part of pre-deployment, GMs must complete the Device Ordering and Property Information Survey by Oct. 4. On Aug. 28 GMs received a direct email with login information and details to complete the survey. Hotels also received a Land-It tasklist with the link to the survey and additional steps to complete as part of pre-deployment.	MGS
Oct. 11	Submit Nominations for Marriott Awards of Excellence by Oct. 11 The Marriott Awards of Excellence were established to recognize the “best of the best” each year for outstanding customer service, corporate citizenship, associate wellbeing or diversity and inclusion efforts. Use the online process to nominate for the following awards: J. Willard Marriott Award of Excellence Alice S. Marriott Award for Community Service	MGS