EID Registration & Help
January 9, 2020 Owner & Franchise Webinars, Management Company Webinars

January 10 Franchise Management Company Webinar

Thank you for joining us on Friday, January 10 for the Franchise Management Company Webinar. If you were unable to join, a PDF of the presentation is now available (EID and password required). 

In addition to the recorded version and PDF of the presentation, please also note the following resources:

  • BSA Change Log
    • The change log is now consolidated by brand and year with search functionality. The change log has a side-by-side comparison view to see edits; content is highlighted in red to show deletions and is highlighted in green to show additions.
    • On MGS, users can choose the brand they wish to see changes and expand by using the + button and clicking Audit Change Log. This opens a document that will list all changes for the effective year and contains hyperlinks that will take users to all major changes.
    • BSA Changes in 2020:
      • New Operations question: Marriott Bonvoy Signage Meets Standards (Loyalty)
        • Evaluated through visual observation during announced portion of audit.
      • Updated Condition and Brand question: Coaster under complimentary water bottle must be a Marriott Bonvoy branded coaster (Brand/Branded Feature)
        • It is now required that the coaster is Marriott Bonvoy branded.
      • Break out fitness center equipment and pillow evaluation into new stand alone condition questions to more specifically track non-compliance and provide additional detail on condition evaluation for pillows. 
    • Point Value Changes in 2020:
      • Guest room General Clean and Preventive Maintenance program (RPM) meets standard is now a 16 point question.
      • Fitness Center Condition: Equipment is now a 16 point question.
      • Bedroom Condition: Pillows is now a 16 point question.
    • Available Resources Include:
  • Secure BlueZone Access (SBA) Portal
    • Secure Blue Zone has been selected as a replacement for the Blue Zone access that hotel associates have been using for systems like MARSHA, CTAC, Loyalty, and OSCAR.
    • Effective Jan. 15, hotels will no longer be able to access the Blue Zone portal from a non-Marriott connected computer and must use the new SBA portal.  This portal requires two-step verification, which is recommended to be registered for in advance to avoid delays in accessing the portal.  The new portal has been live since mid-November, so associates can test this access out now and we recommend that you begin to use this now as your portal.
    • If associates use a computer that is connected to the Marriott network, they will continue to use the current Blue Zone access that they do today. This access has not changed. However, if associates travel with a laptop and are using a non-Marriott internet connection, they will be required to use the new SBA portal.
    • Two-step verification is required to use this portal. If associates have a Marriott email address and/or Marriott Office 365 account, then they are already be registered. If associates have not yet registered by Jan. 15, then they will be prompted to go to the registration portal to setup an account.  
    • Available Resources Include:
  • ELITE Awards
    • ELITE Awards celebrate leaders and teams across disciplines. Award winners are selected based upon their leadership skills, outstanding revenue results, superior customer service, and community involvement.
    • Franchise leaders and teams may be nominated for awards. There are eight awards across Sales and Revenue Management that have dedicated franchise winners from each region – that means there will be one winner from the East, one from the West, one from Canada, and one from CALA, totaling 4 Franchise winners per award.
    • The nomination period is open until Feb. 3. 
    • Available Resources Include:
  • Quarterly Revenue Management Webinars

Key Recent & Upcoming Dates

Date

Details

Link

Jan. 10

CI, SFAWeb Reporting Screen Enhancement Coming

Effective Jan. 10, new productivity tracking options will be available within the CI29 – Productivity Quote Details report on the CI/SFAWeb Reporting screen. 

MGS

Jan. 10

Feb. 28

FOSSE and Lightspeed Hotels Make a Green Choice + Plant a Tree GM Certification

•FOSSE Hotels received the Land-It tasklist and instructions in Q4 and will go live with the Plant a Tree option by Jan. 10.

•Lightspeed Hotels participating in Make a Green Choice are now required to offer the Plant a Tree option in addition to offering points. Review and complete the Land-It tasklist by Feb. 28. Hotels will be required to partner with Arbor Day Foundation in the U.S. and WEARTH in Canada. The $5 Food and Beverage voucher will also officially be retired in Q1 2020.

MGS

Jan. 14 – Jan. 16

Jan. 20, Jan. 22

Register for Associate Alert Device 2020 Kick-Off and Vendor Information Webinars

Franchise management company contacts and GMs are encouraged to register for a webinars hosted by Talent Point by Marriott on Jan. 14 at 2 p.m. ET or Jan. 16 at 10:30 a.m. ET. Webinars are also being hosted by preferred vendors, Assa Abloy (Jan. 20 at 1 p.m. ET or Jan. 22 at 5 p.m. ET) & AT&T (Jan. 15 at 3 p.m. ET or Jan. 16 at 1 p.m. ET), to learn about their offerings. As a reminder, the Associate Alert Device program will be deployed by the preferred vendors through 2020 prior to the brand standard effective date of Jan. 1, 2021.

MGS

Jan. 15, Jan. 22

Feb. 5, Feb. 11

March 17

Q1 Sales Activation Workshops

The goal of the Sales Activation Workshop is exposure for both property-level and above-property sales associates and General Managers to the multitude of tools and resources available from Marriott International that can be used to boost revenue and strengthen customer relationships. The cost to attend is $325/person. Register via myLearning: Course Code #560161.

MGS

Jan. 18

CI/TY, SFAWeb/GPO and OneSource System Outage
On Jan. 18, CI/TY, SFAWeb/GPO and OneSource Sales & Catering systems will undergo a version update requiring a 24- to 36-hour System Outage. This extended outage will require users to prepare for manual operations and to complete additional steps post launch. Updated Business Continuity Plans and templates are available on MGS.

MGS

Jan. 20

Submit Nominations for 2019 Marriott Select Brands (MSB) Performance Awards

Review criteria and use available resources by Jan. 20 to nominate exceptional team members, outstanding leaders and top-performing hotels for 2019 MSB Performance Awards.

MGS

Jan. 21, Jan. 23

January Marriott Bonvoy Connector Calls

Connectors should join for the latest program updates and the opportunity to ask questions. Calls are offered Jan. 21 at 1:00 p.m. ET or Jan. 23 at 2:00 p.m. ET

  

Jan. 30

TakeCare Certification Application Deadline

HR and Property Leaders are encouraged to submit the 2019 TakeCare Certification Application to get recognized for creating an environment that supports associate holistic wellbeing. Leadership talking points, an enhanced 2019 toolkit including best practices and other resources are available on MGS.

MGS

Jan. 31

Review Updated Brand Standard Audit Content and Complete Property Certification

Properties should complete their Property Certification by Jan. 31. Properties that complete the Property Certification on or before Jan. 15 will receive four extra points. Any points-back requests must be submitted within three days of the completed audit. 

MGS

Jan. 31

OPERA Hotels: A New Country Code and Update Special Request Code in OPERA PMS by Jan. 31

All OPERA hotels must add the country code XK (Kosovo) and update the special request code J8 (Make a Green Choice) in OPERA PMS. Refer to the How to Add Country Code XK (Kosovo) in OPERA PMS and the How to Add Special Request Code J8 (Make a Green Choice) in OPERA PMS  job aids for instructions. Reservations associates or OPERA Champions at on-property OPERA hotels should complete the task while MARCAS will complete the task for above-property OPERA hotels.

MGS

Feb. 7

Update Property’s 2019 Utility Data and Sustain Responsible Operations (SRO) Tracker in Marriott Environmental Sustainability Hub (MESH)

Per the OPS-ENG-047 brand standard, all energy, water and waste data must be entered into MESH and all sustainability initiatives recorded in the SRO Tracker by Feb. 7 to enable year-end and customer reporting.

MGS

Feb. 13

One Year Anniversary of Marriott Bonvoy

Celebrate with your team and Marriott Bonvoy members. Leverage the January Connector email for ideas on how to engage your total hotel on the anniversary.

  

April 1

TownePlace Suites: Order New TowneMap Prior to Q2 BSA

Use the TowneMap Program Guide to determine whether the hotel’s TowneMap needs to be replaced. If needed, order now as it takes approximately 12 weeks from the time of order to install. BSA enforcement of the approved TowneMap brand logos goes into effect April 1.

MGS