February 14, 2020 Owner & Franchise Webinars, Management Company Webinars

February 14 Franchise Management Company Webinar

Thank you for joining us on Friday, February 14 for the Franchise Management Company Webinar. If you were unable to join, a recording and PDF of the presentation is now available (EID and password required).

In addition to the recorded version and PDF of the presentation, please also note the following resources:

E-Menus
- Property associates can soon create dynamic, branded menus for their property via MI Sales Companion. The E-Menus are a no cost solution, easy to edit and customize, and associates are able to share the menu link with customers or display it on a desktop, tablet, or mobile device.
- The branded templates enhance the customer experience. The E-Menus come in a variety of page layout options, including a highlight area on each page to draw attention to the most profitable menu items, a large photo area, and room to feature a chef, technology services, and more.
- The system is designed to make it easy for associates to create and edit menus.
  - The Best-in-Class Menu is available to use or inspiration
  - Copy menus for easy editing
  - Create “Property Menu” or “My Menus” specific to a customer’s needs
  - Add multiple contacts to a menu
  - Collaborate with team members to create menus
- Available Resources Include:

CI/TY & SFAWeb Productivity Reporting Update
- The CI29 – Productivity Quote Details report is the primary report for productivity. Quote details are included with the data. There are three output options: Total Changes, Room Nights and Room Revenue, or Function Revenue. The Total Changes tab now includes both room night and revenue information.
- Outputs:
  - Greater functionality (sorting/filtering) and readability in Excel
  - Save time by viewing changes for room nights, room revenue and function revenue all on the new Total Changes output
  - Easily review data for Room Nights and Room Revenue together with the new combined output
  - The Current (Actual, T1, T2) output has been retired
- Columns:
  - Quickly identify the type of change in the new Productivity Type column, which can also be filtered for one or more of the following: Current Net Changes, Current New Definites, Future Net Changes, and/or Future New Definites.
  - The new Original Definite columns allow for additional analysis by displaying when the quote turned definite and what the values were at the end of that month.
  - Another snapshot of data is provided with the new Previous column displaying the value prior to the change.
- New Productivity Parameters:
  - The new Exclude Definite to Definite Net Changes parameter provides another way to track productivity by only including New Definites and then Net Changes when the quote becomes Actual or Cancel.
  - Users are able to customize the report with the new Select Productivity Type option by choosing which productivity type(s) to show on the report.
  - The new Display Attrition/Cancellation Collected parameter gives users the option to receive the following attrition and cancellation columns on the Total Changes output: Attrition Amount, Attrition Collected, Attrition Collected Date, Cancellation Amount, Cancellation Collected, Cancellation Collected Date
- Available Resources Include:
  - mi360
  - MGS
  - SNOW FAQs

Revenue Based Fee Audit Process Change
- The Revenue Based Fee Audit (RBFA) Process ensures that fees are billed appropriately and timely in accordance with Franchise Agreements. Fees are billed a percentage of gross room sales and, where applicable, gross food and beverage sales. The audit compares the total fees due based on the P&L to the fee billings for accuracy. Variances are invoiced to the hotel.
- RBFA – Document Submission Tool Via Quickbase Key Benefits:
  - Single Sign On with Marriott EID
  - Central repository to submit financial statements
    - bulk upload for 10 or more hotels
  - Reduced email volume
  - Allows real time view of audit progress
  - System generated weekly updates of outstanding material
- Roles for Document Submission Tool:
  - Administrator – this role is responsible for assigning and maintaining users (Submitter and/or additional Administrators) within the RBFA Document Submission Tool. All Administrators must possess a Marriott EID. Admins are copied on all notifications and escalations.
  - Submitter – this role has access to submit financial statements only for the assigned property level within the RBFA Document Submission Tool. The Submitter will act as the primary contact if further information is needed. Up to two (2) users, per property, can be assigned as Submitter.
- Available Resources Include:
  - mi360
  - For further questions email MiRevServ.Audit@Marriott.com

Key Recent & Upcoming Dates

Date	Details	Link
Feb. 15	Prepare for Extended CI/TY, SFAWEB/GPO and OneSource System Outage CI/TY, SFAWeb/GPO and OneSource Sales & Catering systems will undergo an extended System Outage from Feb. 15 at 4 a.m. ET until Feb. 16 at 11 p.m. ET. This extended outage will require users to prepare for manual operations and complete additional steps post launch. Review the newly updated CI/TY & SFAWeb/GPO Business Continuity Plan and OneSource Business Continuity Plan for information and reports needed before and after the outage. Visit MGS for additional information, including an Outage Preparation Summary.	MGS
Feb. 18	Courtyard: Complete GoBoard Removal/Cancellation Process Survey by Feb. 18 Hotels should complete the survey in order to provide information regarding the hotel’s plans for GoBoard removal and cancellation.	MGS
Feb. 19 and 20	Marriott Bonvoy Connector Calls Connectors should join for the latest program updates and the opportunity to ask questions. Calls are offered Feb. 19 at 4:00 p.m. ET or Feb. 20 at 2:00 p.m. ET
Feb. 28	Review GroupSync Terms and Group Preferred Partnership Program Information by Feb. 28 Maritz/Experient, HelmsBriscoe, ConferenceDirect and HPN Global have Group Preferred Partnership agreements with Marriott. Hotels are encouraged to opt in to the Preferred Agreements and should review the unique terms and conditions of each partnership to understand and update pertinent information via iFAST by Feb. 28. Hotels should also review the mandatory GroupSync (also known as Groups360) program details.	MGS
Feb. 28	Lightspeed Hotels Make a Green Choice + Plant a Tree GM Certification LightSpeed hotels participating in Make a Green Choice are now required to offer the Plant a Tree option in addition to offering points. Review and complete the Land-It tasklist by Feb. 28. Hotels will be required to partner with Arbor Day Foundation in the U.S. and WEARTH in Canada. The $5 Food and Beverage voucher will also officially be retired in Q1 2020.	MGS
March 1	Mobile Key: Opt-In for Third-Party Deployment Support To ensure hotels have the support needed to activate Mobile Key in 2020, hotels were instructed to budget for $2,500 in deployment support to more effectively complete preparations and activate on schedule. Third-party project management support is currently optional for franchise hotels but will be required at an increased price of $5,000 for hotels that have not opted in or gone live with Mobile Key by Aug. 1. Hotels should first update their Mobile Key Property Profile page then complete the Mobile Key – Third-Party Support Participation (Hotel) form to opt-in now and select an approved vendor (Datatrend or Centrada).	MGS
March 4	Prepare for Marriott Bonvoy Annual Category Changes and Inventory Control Dates (ICDs) Annual category changes for 2020 were communicated to impacted GMs, revenue managers, finance leaders and Marriott Bonvoy Connectors via email on Feb. 5 and will be effective for all redemption reservations booked on or after March 4.	Land-It
March 31	Required RM Training: Extended Stay Pricing Philosophies The Extended Stay Pricing Philosophies course is required training for associates responsible for revenue management for Element, Residence Inn, and TownePlace Suites. Revenue Managers need to complete the course and pass the exam by March 31.	MGS
March 31	Mobile Key: Sign a Quote with an Approved Lock Vendor If your hotels are not already live with Mobile Key and have not yet signed a quote with a vendor to install and go live, ensure your hotels do so by March 31. All hotels must fo live with Mobile Key in 2020 per the brand standard. The process to install and activate Mobile Key normally takes up to six months. Not taking action immediately may result in your hotel not going live in 2020. Once your hotels have a planned install date, update the Mobile Key Property Profile page to indicate such. Note: Hotels scheduled to go live in Q1 must obtain a quote as soon as possible in order to stay on track for Q1 activation.	MGS
March 23-24, 26-27 April 2-3, 23-24, April 30-May 1	Register for Four Points 2020 Leader Summit The 2020 Four Points Leader Summit will be held in March and April. GMs are required to attend and Sales Managers/leads are encouraged to attend as well. Meetings will be held in key markets around the U.S. and Canada. Register now as space is limited for each meeting.	MGS