EID Registration & Help
October 2, 2020 Owner & Franchise Webinars, Management Company Webinars, COVID-19 FMC Webinars, FMC Weekly Webinars

October 1, 2020 | Franchise Management Company Webinar – COVID19

Publication of new Owner & Franchise Communications on mi360 continues to be temporarily suspended. Important information is communicated to owners, franchisees and franchise management companies through other channels including the weekly Americas Franchise Update email, Franchise Management Company webinar, and monthly webinar for Marriott Managed Owners in the U.S.

Thank you for joining us on Thursday, October 1 for the Franchise Management Company Webinar – COVID-19. If you were unable to join, a recording and PDF of the presentation are now available (EID and password required).

This webinar covered COVID-19 updates and resources, including:

Resources and Reminders

Marriott Bonvoy™ Week of Wonders
Marriott Bonvoy is launching Week of Wonders – created to celebrate and inspire members. Marriott Bonvoy Escapes will launch Oct. 7–11, and Escape to Luxury by Marriott Bonvoy will launch Oct. 14–18.

There is no action required of hotels. However, hotels may choose to add small gestures of hospitality to thank members during their stays that week. For ideas and more information, visit MGS. 

2021 Budget Guidance
Operating and CapEx Budget Guidelines are now available on MGS for all brands to assist with budgeting for 2021. 

Additional Resources on MGS
Visit the Americas Reopening and Recovery Resources page on MGS for the latest U.S. and Canada Franchise Update and additional information.

Sales, Marketing and Revenue Management Updates

BT Pricing Updates – Pricing Protection Account Rollovers
Guidance for 2021 BT pricing was shared; view the PDF or recording (EID & password required) for details.

RMAS Plus Services
Enhance current Revenue Management services with these targeted support options:

  • System Diagnostic Audits & Implementations
  • Tier Analysis & Implementations
  • Revenue Management Task force support – Franchise & Managed Hotels
  • Revenue Management Task Force Support for Management Transitions
  • Training
    • Revenue Manager Training
    • GM Onboarding – RM concepts
    • PMS & MARSHA Balancing
    • Revenue Management System Training Pick List. i.e. One Yield, HPP, MRDW, MarRFP, etc.
  • For more information, visit the PLUS Services MGS site or submit a PLUS Services Request

Operations Updates

Mobile Key Support & Chargeback Guarantee Program (CBG) | The CBG program is now available for hotels in both Canada and the U.S. Hotels with Mobile Key that meet performance criteria may submit chargeback reimbursement requests beginning Oct. 15 for eligible reservations arriving Sept. 15 or later. To prepare, operations and finance leaders should review the program one-pager and CBG FAQs. For questions, register for office hours on Oct. 15 or 22. The Oct. 22 call will have additional focus for Canadian hotels.

Mobile Key: 3rd Party Support | Hotels not live with Mobile Key by the end of 2020 are required to budget for a $2,500 charge for deployment support.

Please also note the following resources: