Owner & Franchise Communications

As previously announced, Marriott will launch an industry-first Wholesale Distribution Solution in collaboration with Expedia Partner Solutions (EPS), the B2B partnership brand of Expedia Group. This new solution will be the exclusive global redistributor of Marriott’s wholesale rates and availability to a network of global travel partners, effective Oct. 15, 2019. Encourage hotels to complete...… Read More

Owners and Franchise Management Companies of Legacy Marriott Rewards Hotels in the U.S. | As shared recently, we are ready to start the deployment of the Chip and PIN solution with Marriott’s selected payment Gateway Provider, FreedomPay, to legacy Marriott Rewards hotels in the U.S., starting with Global Point of Sale (GPOS). The Chip and...… Read More

Following the recent announcement of Marriott Bonvoy™ program updates for associates, owners & franchisees, the October Marriott Bonvoy Connector Email was sent to Connectors in the U.S. & Canada. The email informed Connectors that beginning November 25, 2019, Marriott Bonvoy™ will be expanding to include associates as earning members on all stays, including eligible Explore...… Read More

For the first time, you are invited to apply for the TakeCare Certification by Marriott International, a recognition program that awards organizations like schools, volunteer organizations, non-profits, offices, teams, communities and more for creating an environment that support holistic wellbeing. From group activities, personal advancement and community involvement, to financial wellbeing, mindfulness and healthy eating,...… Read More

This information was communicated to hotels via the September 30 Weekly Update. As of October 4, Make a Green Choice (MAGC), the guest-facing sustainability and loyalty program that enables guests to pass housekeeping service and reduce our environmental footprint in exchange for Marriott Bonvoy points or planting a tree (The Arbor Day or WEARTH), will...… Read More

This information will be communicated to hotels via the October 7 Weekly Update. Effective October 14, FOSSE hotels will now have an automated process for the identification and execution of late cancellation and guaranteed no-show (GNS) charges. The automated late cancellation process will only apply to transient reservations (group reservations will be automated later this...… Read More

This information will be communicated to hotels via the October 7 version of the Weekly Update. Last week, Autograph Collection debuted its first-ever, large-scale paid media campaign across the U.S., Canada and United Kingdom to round out its marketing efforts in driving brand awareness and comprehension. Inspired by the idea that “What We Collect Makes...… Read More

As previously communicated, QPower is Marriott Global Quality’s newest addition to its suite of performance improvement tools. The system primarily uses GSS data from each hotel to determine which aspects of the guest experience are most likely to impact ITRec. It gives hotel operators the ability to: Focus on priorities by highlighting the most impactful,...… Read More

This information will be communicated to hotels via the October 7 version of the Weekly Update. Guestroom Entertainment is Marriott’s next generation entertainment platform, which enables hotels to offer a differentiated, industry-leading guestroom television experience – making it personalized, user-friendly, and interactive. The GRE platform currently offers HD programming, a branded welcome screen, a digital...… Read More

This information will be provided to hotels via the September 30 Weekly Update. Franchise Management Companies | As previously communicated, Marriott suspended all CEC Case Takeover charges for the remainder of 2019  to allow hotels to focus on guest resolution.  To assist hotels with these efforts, beginning October 15, General Managers will be sent automatic...… Read More