Owner & Franchise Communications

Please note: updated information regarding the Residential Amenities program was sent to owners, franchisees, and franchise management company contacts in the U.S. and Canada on Feb. 18, 2021. Please click here to view that message with the latest updates and deployment information.   Early next week, Marriott will announce plans to expand an initiative to...… Read More

Hotels will be made aware of this refresh via the Aug. 18 version of the Weekly Update. Four Points Owners & Franchise Management Companies | As the Four Points F&B experience continues to evolve, we are focused on improving the guest experience in F&B operations by:   Providing greater consistency of the menu across the brand....… Read More

As of January 2019, OneSource is the Global brand standard for all properties that do not have Consolidated Inventory/Total Yield (CI/TY) or Sales Force Automation Web/Group Pricing Optimizer (SFAWeb/GPO). OneSource enables properties to receive group leads from Marriott sales channels including Global Sales, national and market sales teams, Marriott.com and other brand or property websites. Hotels...… Read More

This information will be shared with hotels via the Aug. 19 version of the Weekly Update. Franchise Management Companies of SPG hotels using CI/TY or SFAWeb/GPO | As hotels implement CI/TY or SFAWeb/GPO, the Business Success Strategy (BSS) helps to evaluate and understand if your teams are effectively using CI/TY and SFAWeb/GPO. It provides an...… Read More

Hotels will be made aware of this change via the Aug. 18 version of the Weekly Update. Starting on September 2, 2019, Supernova will perform rate parity shopping on Agoda in addition to the existing shopped channels for all hotels globally. Hotels will have access to Agoda parity data directly in Supernova along with the...… Read More

This information will be provided to hotels via the Aug. 18 version of the Weekly Update. Residence Inn Franchise Management Companies | Residence Inn hotels that have implemented the Guest Room Entertainment (GRE) system now have access to provide guests with HBO GO®. HBO GO® gives guests complimentary access to a vast library of award-winning...… Read More

Owners of Ritz-Carlton & EDITION hotels in the U.S. and Canada | In an effort to streamline lead distribution, reduce on-going third-party sales and catering system costs for hotels and increase associate effectiveness, Consolidated Inventory/Total Yield (CI/TY), will be deployed to The Ritz-Carlton and EDITION hotels. This deployment will begin October 2019 and continue through...… Read More

Franchise Management Companies | Effective August 8, the Extra Person Charges (EPC) across Marriott’s direct and third-party channels will include a standard minimum age of 12. Hotels currently charging an EPC will need to submit an exception request should they wish to charge for any persons under the age of 12. Under this process, hotels...… Read More

Marriott International supports Human Rights around the world and works to protect them while ensuring that hotels and services are appropriately used by others. Marriott’s stance aligns with government, business, and public concern about issues such as human trafficking and the exploitation of children. AWARENESS POSTERS In support of World Day Against Trafficking, which is...… Read More

This information will be communicated to hotels via the August 11 version of the Weekly Update. With the successful Marriott Hotels Product Transformation well underway, the Marriott Hotels brand will introduce a new global advertising campaign designed to differentiate and strengthen the brand among travelers. As part of the brand’s mission to “Elevate to Win”,...… Read More