Owner & Franchise Communications

Designed to help attract top talent, new recruitment marketing assets are now available for the Le Méridien, Renaissance, and Westin brands. These materials are available in multiple languages and each toolkit includes a poster, pull-up banner, handshake card, digital job board banner, job flyer template and LinkedIn template. Toolkit guidelines are also available on MGS.  While franchise management companies...… Read More

Earlier this year, the Customer Engagement Center (CEC) issue resolution policies were revised to have hotels take greater responsibility for resolving guest issues in a timely manner. Effective April 1, 2019, in order to ensure that costs are borne by the hotels requiring case turnovers by CEC associates, cases sent to hotels and not resolved...… Read More

Mobile Dining is now live at 73 hotels globally, enabling Marriott BonvoyTM members to order food and beverage through the Marriott Bonvoy app for pick-up or delivery. As the food and beverage industry is becoming more digital, the platform aligns with this changing landscape and offers a superior solution for mobile ordering. Mobile Dining uses...… Read More

QPower is a performance management system designed for hotels to make smart, focused, and impactful improvements to their guest experience. The multi-faceted platform enables operators and above-property leaders to make decisions that will improve ITRec. Benefits of QPower include: Prioritization. QPower calculates each hotel’s top three focus areas that will impact their ITRec. Action Planning....… Read More

Franchise Management Companies | The safety of guests and associates is always a top priority for Marriott International. Forecasters are predicting between nine and 15 named storms in the Atlantic this season, of which four to eight are expected to reach hurricane strength and two to four could become major events with winds of more...… Read More

Classic Select Brands | The Classic Select Brand team launched an innovative marketing campaign in the U.S. and Canada in Fall 2017 that celebrates the unique warmth and caring attitude delivered at hotels. It’s a simple philosophy we call #GoldenRule, treating others like you’d want to be treated and it’s always been part of our...… Read More

As part of Marriott’s digital strategy to drive engagement and enhance the travel experience, the new Airport Shuttle Tracker program allows members to view real-time shuttle locations and wait times using the Marriott Bonvoy app. Currently being piloted in two markets, we are preparing to kick-off broader deployment of the Airport Shuttle Tracker in Q3...… Read More

As you know, Marriott has been in the process of evaluating and developing a strategy for the Europay, Mastercard, and Visa (EMV) global standard, otherwise known as Chip and PIN. An extensive RFP was performed to identify a solution that would meet Marriott’s robust requirements. We are now prepared to implement a simple, reliable and...… Read More

TownePlace Suites Owners & Franchise Management Companies | Something Borrowed® is a TownePlace Suites brand initiative that helps long-stay guests get the most out of their stay by borrowing kitchen accessories, grilling tools, games and other items. Hotels are able to lend a little comfort of home by offering a slow cooker on chilly nights,...… Read More