Owner & Franchise Communications

Franchise Management Companies | The Hall of Fame recognizes Revenue Management leaders who drive the discipline forward, focusing around six strategic objectives, including: Talent, Organizational Effectiveness, Technology, Pricing/Yield/Distribution, Analytics/Diagnostics and Demonstrate Value. Nominations are now open and are due by July 12. Criteria/Eligibility All Revenue Management Staff for Managed by Marriott (MxM) and Franchised Hotels...… Read More

In October 2018, the Unicorn tool was launched for FSPMS Hotels in the U.S. & Canada with the goal of achieving quick improvements in the arrival process, and, more specifically, creating operations tools and solutions that complement current systems. The tool uses Secure CRT, which FSPMS hotels use to access their system, and Excel to...… Read More

EMPOWER: Guest Experiences (GXP) continues to evolve with enhancements, which are added throughout the year, that enable hotels to continue elevating their guest experience. The next set of enhancements is set to be released on June 24, when GXP will be updated with a new look and feel, as well as the following new features:...… Read More

The Global Point of Sale (GPOS) team will be adding a GPOS/Simphony question on the Brand Standard Audit (BSA) for legacy Marriott-branded hotels in July 2019. The GPOS Brand Standard was launched in 2016 to: Standardize point-of-sale platforms Support current and future systemic integrations Exclusions for the brand standard and audit include: Autograph Collection and...… Read More

The below information was shared via direct email to HPP contacts on May 30 and to franchise management company RM contacts on May 31. Franchise Management Companies | We wanted to make you aware of a new tool that was released this week by Marriott’s Global Revenue Management Team. The Loyalty Premium Reimbursement Forecast Tool...… Read More

The below information was shared via direct email to GMs of LightSpeed hotels on May 30. Franchise Management Companies | Efforts have been underway to resolve challenges that LightSpeed hotel(s) may be experiencing. Starting in early June, we will be deploying a new release of LightSpeed to address many of the issues related to group...… Read More

Following the launch of Marriott Bonvoy in February, efforts have been underway across the enterprise. Marriott Bonvoy, which means “good travel”, offers the program’s nearly 130 million members a portfolio of global brands and 7,000+ hotels, as well as an expansive list of experiences to enrich their travel experiences. Just three months after introducing the...… Read More

Marriott has a dynamic approach to revenue management that integrates people, processes and systems in pricing and inventory strategies. Tools, resources and trainings have been designed to help associates be as effective as possible. To help support your associates, review the available revenue management training opportunities below. Group Strategy Foundations Intended for hotel associates performing the...… Read More

This information will be shared with hotels via the March 27 Weekly Update. As the journey to evolve Shaping Service continues, new tools are now available to help properties familiarize themselves with program enhancements and ensure successful execution, including: • A short video that highlights all of the improvements that streamline the learning experience. •...… Read More

As previously communicated, Marriott International has partnered with Sertifi to offer a safe and secure third-party payment management tool to hotels. This tool can be used in place of Marriott Rewards hotels’ current manual faxing process and SPG hotels’ current eCCA portal used to send/receive credit-card authorization forms on property. This tool can be used...… Read More