Owner & Franchise Communications

Owners & Franchise Management Companies of Full Service Hotels | As communicated in December, the deployment of the Enhanced Reservation Solution (ERS) is continuing and there are now over 815 hotels live on ERS. By year-end 2019, we are targeting to have over 1,200 hotels globally (with FSPMS and Opera PMS systems) live on ERS....… Read More

Franchise Management Companies | Human rights training, which includes training on child exploitation, forced labor, and human trafficking prevention was required for all associates beginning in 2017 and is required within in the first 90 days of hire for all new associates moving forward. Associates at franchised properties may use the Marriott training or complete...… Read More

In support of Marriott’s effort to be the world’s favorite travel company, Marriott Bonvoy Tours & Activities offers travel experiences in destinations across the world, such as food and wine tours, culinary classes, sightseeing tours, as well as more adventurous excursions like shark cave diving, hot air ballooning and dog sledding. The platform, which originally launched in...… Read More

Tribute Portfolio Owners & Franchise Management Companies | The 2019 Tribute Portfolio Co-op Marketing Program provides brand funds to hotels to enable them to leverage the power of individual hotel marketing to drive awareness of the Tribute Portfolio, while simultaneously supporting hotel business needs such as driving room nights and revenue. Co-op funding is available...… Read More

On the heels of its reimagined global design strategy, Renaissance Hotels continues its brand evolution with a new “Discover This Way” marketing campaign that reinforces the brand’s promise of delivering the unexpected. The brand will also begin to introduce a new visual identity for the first time in nearly eight years, which will reflect what...… Read More

Marriott has entered into an agreement with Hotwire to help hotels drive sales of distressed inventory within clearly-defined central revenue management controls. Hotwire is Expedia’s opaque channel where the identity of the hotel is not disclosed until the consumer makes a non-refundable payment of room and tax.  Legacy Marriott Rewards hotels: Participation will be open...… Read More

This information was provided to hotels via the May 6 Weekly Update. Franchise Management Companies | Effective May 1, property systems training (including EMPOWER: Guest Experience [GXP]) is now available in the Digital Learning Platform (DLP) for all brands. Build a Learning Plan (BALP) should be used to create required training plans for all new...… Read More

As you are aware, in April 2018, Marriott International launched a pilot of the home rental concept, branded Tribute Portfolio Homes, to a highly curated portfolio of homes in London. The pilot was expanded to Paris, Rome and Lisbon in October, enabling members to earn and redeem points across more than 340 curated homes in...… Read More

Details regarding deployment are being shared with hotels via the May 6 edition of the Weekly Update and a subsequent Land-It tasklist. As previously communicated, hotels that do not have CI/TY or SFAWeb/GPO will be required to implement OneSource. OneSource is a centralized system to provide consolidated routing and response of electronic group RFPs from multiple channels,...… Read More