Owner & Franchise Communications

This information will be shared with hotels in the May 6 Weekly Update. Earlier this year, the Topline Performance Planning (TPP) initiative was launched – bringing together BMSC Americas disciplines to drive performance across the Americas. As the reimagined demand generation and capture strategy, TPP focuses on: New Supply, Weekend Demand, Direct Booking, ADR, Dated...… Read More

MSB Owners & Franchise Management Companies | Marriott Select Brands has announced their 2018 Performance Award Winners, which recognize and honor the achievements of outstanding team members, exceptional managers, and top-performing hotels.  Awards are based on financial performance, guest satisfaction, quality assurance results, and nominations received from General Managers,  management company representatives and other above-property staff....… Read More

Effective April 20, Jason Nuell has assumed leadership responsibility as the Managed by Marriott (MxM) Select Brand Area Vice President for The Americas Eastern Region. Jason previously served as the Brand Operations Design and Development Segment Leader across all of Marriott’s Distinctive Brands, both Premium and Select Service, including Westin, Le Méridien, Autograph Collection, Tribute,...… Read More

Fairfield Owners & Franchise Management Companies | What started as a family farm retreat in the Blue Ridge Mountains of Virginia has grown to a global powerhouse brand of over 1,000 hotels. The warm hospitality, comfort, balance and simplicity from Fairfield Farm that inspired J.W. Marriott to create the Fairfield brand are now being delivered...… Read More

Residence Inn Franchise Management Companies | Recently launched at the GMs Conference, the Orange Door app is a resource for Residence Inn cultural content and Daily Huddle resources. Encourage your hotels to use the app to plan their Daily Huddle agenda, read up on brand news, play the RI Mission Song, share and submit stories, and...… Read More

This information will be shared with hotels via the April 22 Weekly Update. Marriott is introducing an updated distressed inventory product, Marriott Bonvoy™ Escapes, which will replace eBreaks in the U.S., Canada and CALA. Marriott Bonvoy Escapes includes several elements of the legacy SPG Hot Escapes product. The intent of this product is to promote hotels experiencing...… Read More

The world’s tallest modular hotel – which will carry a brand of Marriott International (NASDAQ:MAR) – is on track to be stacked in late fall in New York City with prefabricated and pre-furnished guestrooms. Once erected over a 90-day period, the 360-foot-tall tower will represent a milestone for Marriott’s ongoing initiative to encourage hotel developers...… Read More

Marriott Bonvoy is more than a loyalty program; it is a promise of “good travel” for members. To deliver on this promise, all hotels must identify a strong leader, or team of leaders, to serve as the “Marriott Bonvoy Connector(s)” to enable activation of Marriott Bonvoy on property. Today, most hotels have a selected “Loyalty...… Read More

Franchise Management Companies | We would like to remind you that in order to provide a positive guest experience, associates in the CECs are able to cancel reservations past the cutoff and up to the day of scheduled check in and provide an exception to late cancellation fees under certain guidelines. Exceptions can be granted...… Read More