Owner & Franchise Communications

We are pleased to announce this year’s Full Service Hotel & GM Award winners in the U.S. and Canada. Over the course of 2018, these hotels showcased impressive performance and results amid numerous project milestones and integration tasks. To view the list of winners, click the videos below: United States Franchise: United States Eastern Region (Managed...… Read More

This information was provided to hotels via the March 18 Weekly Update. On April 4, the ‘Courtyard Bistro’, ‘Full Service Food and Beverage’, and ‘Meetings and Events’ Lobster Ink training programs will be migrated to the Digital Learning Platform (DLP). Beginning on this date, associates will be redirected to the DLP to complete these training...… Read More

Per the Customer Engagement Center (CEC) issue resolution policies, cases sent to properties that are not resolved within 72 hours are taken over by the CECs and hotels will be charged a $150 USD takeover fee. As previously communicated, to allow hotels to ramp up to the 72-hour service level, the planned $150 USD takeover fee was waived for...… Read More

This information will be provided to hotels via the March 25 Weekly Update. Over the past year, the Mobile Guest Services team has been piloting Mobile Dining to provide a digital ordering experience for Marriott BonvoyTM members via the Marriott BonvoyTM App. We are pleased to announce that we are now ready to begin the...… Read More

This information will be provided to hotels via the March 18 version of the Weekly Update. As you know, the EMPOWER: Guest Experiences (GXP) platform is now currently live in hotels across all brands in the U.S. and Canada, with the exception of The Ritz-Carlton and EDITION hotels which are planned for launch on April...… Read More

This information will be provided to hotels via the March 18 version of the Weekly Update. Franchise Management Companies | New recruitment toolkits, which are designed to help drive and retain talent,are now available for the Aloft and Element brands. These materials are available in five languages (Arabic, English, French, Simplified Chinese and Spanish) and...… Read More

This information will be provided to hotels via the March 11 Weekly Update. Associates with an EID may now use Box.com to send large files (up to 15GB/file). Under Marriott’s Enterprise Agreement, associates have access to preferred pricing, unlimited storage and a more secure log-on process using single sign-on and two-step verification. Other than Office...… Read More

This information will be provided to hotels via the March 4 Weekly Update. Under the Customer Engagement Center (CEC) issue resolution policies that took effect Jan. 1, cases sent to hotels that are not resolved within 72 hours are taken over by the CECs. To allow hotels to ramp up to the 72-hour service level, the planned $150 USD...… Read More

To celebrate the launch of Marriott Bonvoy and the official opening of the Gaylord Rockies Resort & Convention Center in Aurora, Colorado, a number of Marriott Bonvoy members, key customers and local VIPs have been invited to a private concert by country music star, Darius Rucker, on Saturday, March 2. Marriott Bonvoy members were offered...… Read More