Owner & Franchise Communications

New Build Prototype Generation 4.0 optimizes the Four Points by Sheraton building footprint, leveraged from the previous Version 3.5 prototype, resulting in a turnkey solution for development in North America. Using four-story wood-frame construction, this 121-key new build prototype features a cohesive guest experience at the Lobby Level, increased efficiency in back-of-house areas, and optional program elements consistent with other...… Read More

As the Four Points F&B experience continues to evolve, we are focused on improving the guest experience in F&B operations. When left unchecked, inconsistent execution can have a negative impact on overall Four Points brand performance, and guestVoice data indicates many properties have an opportunity to improve on F&B execution. To ensure a consistent guest...… Read More

Franchise Management Companies | FIT (Frequent Independent Traveler or Foreign Independent Tour) wholesale business consists of pre-paid, packaged tours designed for individual travel, rather than a group. A hotel’s FIT rates are packaged together with other travel components, such as Air, Car or Cruise and sold to the customer via travel agents and/or tour operators. ...… Read More

Marriott International has completed the unification of its award-winning loyalty programs. As of Feb. 13, Marriott Rewards, The Ritz-Carlton Rewards, and SPG have officially become Marriott Bonvoy™. Marriott Bonvoy represents new travel opportunities for our 120 million members around the globe.   As a reminder, under Marriott Bonvoy, there will be no programmatic changes to...… Read More

The new loyalty program for Marriott International – Marriott Bonvoy™ – will launch next week. Since the new program name was announced on January 16, hotels across the portfolio have been preparing to activate the new program name and collateral on February 13. Teams across Marriott are also working to plan and execute activities related...… Read More

The Marriott Select Brands GM Conference occurs every two years and brings together all General Managers for education, brand information, and celebration. The 2019 Conference will be held in Chicago April 3-7, 2019. The brands will stagger their arrivals, with: Courtyard and TownePlace Suites starting on the first day, AC, Aloft, Element, MOXY, Fairfield and...… Read More

The Americas B2B team will launch the first 2019 portfolio-wide group promotion – Double Take – on March 5.  The promotion offers double points for meeting planners at participating properties, and is valid for contracts signed March 5 – June 30, 2019 that actualize by December 31, 2020. There is no cost for hotels to...… Read More

“Disrupt This”, a new video series designed to help drive stronger facilitation skills for associates who deliver brand training, is now available for AC, Aloft, Element and Moxy. This new digital learning offers six brief videos, a getting started guide and accompanying one-page tip sheets in a modern, comedic style. The videos were created in...… Read More

This information will be provided to hotels via the February 11 Weekly Update. Under the Customer Engagement Center (CEC) issue resolution policies that took effect Jan. 1, cases sent to hotels that are not resolved within 72 hours are taken over by the CECs. To allow hotels to ramp up to the 72-hour service level, the planned $150 USD...… Read More

As of January 2019, OneSource is the Global brand standard for all properties that do not have Consolidated Inventory/Total Yield (CI/TY) or Sales Force Automation Web/Group Pricing Optimizer (SFAWeb/GPO).   OneSource enables properties to receive group leads from Marriott sales channels including Global Sales, national and market sales teams, Marriott.com and other brand or property...… Read More