Owner & Franchise Communications

As previously communicated, Marriott International has implemented a Program Services Fund (PSF) – referred to as a Program Services Contribution (PSC) on OFB invoices – beginning January 1, 2019 for all system-wide, required, recurring charges. As a result of implementing the PSF, hotels will see changes to property charges that are in-scope for the PSF....… Read More

As a result of market feedback, the multi-phased journey to evolve Shaping Service continues with Phase 2 which launched January 31, 2019 with the following enhancements: A modernized Welcome module made up of 8 brief videos totaling 25 minutes in length A single, simplified universal participant guide for Welcome and Service Essentials that reduces partner...… Read More

Franchisees | Marriott International is preparing to conduct the 2018 Revenue Based Fee Audit, in which the year-end financial statements are compared to the actual fee invoices billed to ensure accuracy. On Feb. 18, finance and/or main account contacts, as well as OFB contacts, of franchised hotels in the U.S. & Canada should have received...… Read More

As you know, HotelTonight is a last-minute booking channel for deeply discounted inventory and is not an approved program for hotels. In support of this Point of View, beginning on February 18, 2019, Supernova will perform rate parity shopping on HotelTonight in addition to the existing shopped channels for hotels in North America. Hotels will...… Read More

Marriott is launching new Brand Voice for several of the Classic Select Brands. This includes updates to logos and brand voice design for Courtyard, Fairfield, Residence Inn, SpringHill Suites and TownePlace Suites. The objective of these updates is to create a fresh and distinct look and feel for each brand that aligns with their brand...… Read More

Thank you for joining us on Friday, January 25, for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).  Topics and resources discussed on the webinar included: Marriott Bonvoy and a 2019 Learning Deployment webinar opportunity Marriott...… Read More

This information will be communicated to hotels in the U.S. and Canada via the January 28 Weekly Update. Franchise Management Companies of SPG Hotels | To align with Uniform System of Accounts for the Lodging Industry (USALI) guidance, the following clarifications have been made with regards to moving non-alcoholic beverage reporting to “Food”, as well...… Read More

Marriott’s Global Quality program measures customer experiences and hotels’ compliance with brand and operations standards in order to hold hotels accountable for performance in support of Marriott International’s vision to be “the World’s Favorite Travel Company.” This effort helps to protect brand equity and owner investment across the portfolio. As you know, Marriott’s Global Quality...… Read More

Adam Sherer will now assume the role of Senior Vice President, Lodging Development. In this role, Adam will report to Eric Jacobs and will lead development for Marriott Select Brands (MSB) in the Eastern Region of the U.S. Adam has a history of fostering long-term partnerships, and is keenly focused on maximizing Marriott’s brand platforms...… Read More