Owner & Franchise Communications

As of Jan.31 the MR guestroom recycling brand standard (OPS-SUS-020) will be taking effect on the Brand Standard Audit (BSA) with points applied. All Marriott Rewards brands hotels should be implementing Guest Room Recycling per the brand standard guidance. Review the brand standard and supporting resources on MGS for more information to ensure your property...… Read More

In continued support of advocacy efforts across the hotel industry, Marriott will be facilitating the collection of the annual American Hotel & Lodging Association (AH&LA) and new Hotel Association of Canada (HAC) assessments for 2019 on behalf of our owners and franchisees and will remit all funds collected directly to the applicable association. We encourage...… Read More

Over the last eight years, Marriott has continued to evolve the Global Property Network Standards (GPNS) program to better serve hotels.  At the onset, the focus was enabling wired and wireless access in guest rooms and common areas; over time, this shifted to introducing free and tiered services for guests. This year has been particularly...… Read More

As 2018 comes to a close, we would like to thank owners, franchisees and associates for their support of Marriott International’s sustainability and social impact platform, Serve 360 – and also encourage a year-end push to ensure we are meeting Serve 360’s goals. DELIVER THE ‘YOUR ROLE IN PREVENTING HUMAN TRAFFICKING’ TRAINING As previously communicated, all...… Read More

Franchise Management Companies of Full Service Marriott Rewards Hotels | As communicated in October, we are continuing deployment of the Enhanced Reservation Solution (ERS) in the upcoming weeks and months in 2019 to approximately 2,080 hotels globally with FSPMS, Lightspeed and Opera PMS systems. Additionally, there are now over 800 hotels live on ERS. While...… Read More

Franchise Management Companies | The Hall of Fame recognizes Revenue Management leaders who drive the discipline forward, focusing around six strategic objectives, including: Talent, Organizational Effectiveness, Technology, Pricing/Yield/Distribution, Analytics/Diagnostics and Demonstrate Value. Nominations are now open and are due by Jan. 11. Criteria/Eligibility All Revenue Management Staff for Managed by Marriott (MxM) and Franchised Hotels across...… Read More

As a reminder, Marriott has agreed in principle to terms with Expedia. Given the complexity of the arrangement, it is expected to take some time to finalize the details and enter into a binding contract. Details of the new agreement will be shared once it is signed, which is anticipated in early 2019. Visit MGS (EID...… Read More

This information will be communicated to hotels within the December 17 version of the Weekly Update. As communicated within the 2019 Operating Budget Guidelines, we would like to share details on two changes taking place related to Marriott’s Customer Engagement Centers (CECs). New 2019 Customer Engagement Centers (CEC) Regional Support Structure Effective December 29, Marriott’s Customer...… Read More