Owner & Franchise Communications

When the GoBoard first launched in 2007, it was an innovative digital concierge that provided local information to Courtyard guests that they could not readily access on their own. Over time, the GoBoard content has evolved to promote brand programs like the Bistro and NFL, as well as Marriott Rewards. With technology today enabling guests...… Read More

Marriott is currently planning to eliminate the use of Inventory Control Dates (ICDs) as part of our new, combined Loyalty program. This will take place at the end of 2019. Hotels of legacy Marriott brands may continue to use ICDs in 2019 and can set them up in High Performance Pricing (HPP). Hotels are encouraged...… Read More

GSO Franchise Fee Year-End Accrual Guidance The following information is intended for franchise management companies of Sheraton, Le Meridien, Luxury Collection, and select Four Points hotels. Sales Fund ‘Group Production’ charges are billed one month in arrears due to the time needed to run final production data. This means that any Global Sales Organization (GSO)...… Read More

The following information is being communicated to hotels via the December 17 edition of Weekly Update. Starting in January, Marriott Hotel Websites (HWS) and Apps will freeze content publishing in preparation for the launch of the new Loyalty program name and identity later in Q1 2019. Hotels should review the list of impacted systems and...… Read More

Marriott has recently released modular-specific prototype drawing sets for the CY, FF, SHS, and TPS brands. These prototypes allow owners to work directly with any modular manufacturer to collaborate more seamlessly on the design of their new build full guestroom modular project, whether wood or steel-based. The benefits of modular primarily focus on: speed, predictability,...… Read More

One Yield v2 includes system enhancements that introduce users to advanced automation and state-of-the art pricing models that drive revenue growth. Since its launch in 2017, a 1.4 RevPAR lift has been measured among hotels on One Yield v2 – a positive marker of the systems innovative capabilities.     While we have received positive feedback about...… Read More

EMPOWER: Guest Experiences (GXP) Phase 2 will go live in approximately 3,500 FOSSE PMS and GPMS properties in the U.S. & Canada in March 2019. Properties using FOSSE PMS are currently live with the Mobile Requests & Chat features of GXP, as well as Loyalty benefits. Beginning in 2019, these properties, along with GPMS properties,...… Read More

As previously communicated, Marriott International has partnered with Sertifi to offer a secure method of sending/receiving third-party credit card authorization forms to hotels. The cost of Sertifi is included as part of the Program Services Fund (PSF), and as such, we highly recommend that hotels utilize Sertifi under the Marriott enterprise license. If your hotels do not participate...… Read More

As announced in August, Marriott has launched Respect for All: Putting People First Since 1927, which is a portfolio of tools and resources available to franchise management companies and covers topics related to treating guests and each other with respect. At Marriott, we’re in the welcoming business, showing respect for every guest, business partner, and...… Read More

Beginning on Jan. 1, 2019 the expanded Look No Further (LNF) Best Rate Guarantee charging structure, which incorporates Supernova rate parity scores and OTA violations observed by Supernova, will take effect for SPG hotels. Since the launch of Supernova in early 2018 and the expansion of the charging structure for Marriott Rewards hotels in August,...… Read More