Owner & Franchise Communications

This information will be provided to hotels via the November 26 edition of the Weekly Update. Marriott International has partnered with Sertifi to offer a safe and secure third-party payment management tool to hotels. This tool can be used in place of Marriott Rewards hotels’ current manual faxing process and SPG hotels’ current eCCA portal used...… Read More

  In 2019, the achievements of the strongest team members and managers, as well as top performing hotels, will be recognized and honored at the Marriott Select Brands General Managers Conference in Chicago, IL. The nomination site is now open and the deadline for submitting nominations has been extended to Jan. 22. Many awards are based on...… Read More

This information will be provided to hotels via the December 3 edition of the Weekly Update. Owners and Franchisees of SPG Hotels | Prior to integration, SPG hotels have been utilizing a subscription-based credit model/risk assessment solution provided by Dun & Bradstreet (DNBi) to perform real-time direct bill credit inquiries. As you may know, the...… Read More

AC Hotels in the U.S. now have the option to replace 0.7 oz. bath and shower bottles with larger 8.5 oz Korres bulk dispensers. This optional amenity has been requested by owners and franchisees, used with several other brands, and tested with positive feedback. Marriott is leveraging strong supplier relationships to offer this option, which...… Read More

Managed by Marriott Hotel Owners in the U.S. | David Marriott will become President, U.S. Full Service MxM, with responsibility for more than 320 full service Managed by Marriott (MxM) hotels in the U.S. The East and West regions will remain, and Carla Murray and Jim Connelly have been promoted to Chief Operating Officers for...… Read More

The purpose of this communication is to alert hotels of the prohibitions in Marriott’s recent agreements with the credit card companies on adding incremental surcharges for group events that are paid for by credit cards. Credit Card Fee Reductions: As you may be aware, as a result of Marriott’s recent negotiations with American Express, Visa...… Read More

This information will be provided to hotels within the November 19 edition of the Weekly Update. Marriott International is introducing a new Consumer Email Marketing Standard to merge Marriott and Starwood policies and comply with privacy regulations, such as the General Data Protection Regulation (“GDPR”) and Canadian Anti-Spam Legislation (“CASL”). The Consumer Email Marketing Standard,...… Read More

Owners and Franchisees, I want to share with you that Liam Brown, President, Franchising, Owner Services and MxM Select Brands, North America, has accepted the role of President and Managing Director of Europe. Liam will replace Amy McPherson, who recently announced her retirement effective in early 2019. In his new role, Liam will have oversight...… Read More

SPG Owners & Franchise Management Companies | We would like to provide an update on several Global Accountability programs for SPG properties that will take effect in early 2019. These changes represent the next steps in program deployments that date back to 2017. The  Global Quality Accountability programs and processes were first introduced to SPG...… Read More

After 37 years of helping to grow and shape Marriott International, Rob Steigerwald, Chief Operations Officer, The Americas – West Region, has decided to retire. His last day in the office will be December 21, 2018. Rob’s commitment to excellence and taking care of associates and guests will be missed. Over his career, Rob has held a...… Read More