Owner & Franchise Communications

One year after the launch of Marriott International’s sustainability and social impact platform, Serve 360, we would like to thank associates, franchisees, and owners for their support of the journey to do good in every direction. To celebrate the accomplishments thus far, please watch this video from Marriott leaders thanking all for their dedication and efforts: English | Spanish...… Read More

The Rooms Preventive Maintenance (RPM) Program is a global brand standard for all Marriott hotels. RPM delivers a proactive maintenance program throughout the guest room designed to improve customer satisfaction, eliminate defects, improve cleanliness, and extend the life of the owner’s asset. RPM is proven to increase Intent to Recommend (ITRec) and cleanliness scores. Implementing...… Read More

Effective on Launch Day, all hotels – including SPG hotels – have a high-performing standard hotel website (HWS) on Marriott International’s digital platform. Qualified SPG properties received an Elevated HWS via a phased rollout that began in September. This new version of the HWS product is intended for properties with diverse services and amenities that need...… Read More

As one of the most highly-demanded digital guest amenities, Mobile Key is critical for streamlining and personalizing member experiences. In February, we announced Mobile Key will be an auditable brand standard by January 1, 2021, and that all new openings, PIPs, and conversions must install and activate Mobile Key certified locks. All other hotels are...… Read More

Highlighted below is a unique opportunity available to any leader within your hotel who is seeking a hospitality-focused, university-level education, with no interruption to their work schedule. The University of Guelph has partnered with Cornell University to offer a Hospitality Leadership Certificate. Enrollment is now open. Through the focused online curriculum, learners complete three core courses to...… Read More

Delta Owners & Franchise Management Companies | Accountability for the Marriott Renovation Program for all Delta properties is effective as of January 2019. The Renovation Program provides a consistent, integrated process to improve the timeliness of renovations for Marriott’s portfolio of brands. By improving compliance, the program will drive brand equity, improve guest experience, and...… Read More

This information will be communicated to hotels via the Oct. 15 version of the Weekly Update.  Classic Select Brands | Marriott continues to refine its training programs and, based on feedback from hotels, has evolved Shaping Service, the comprehensive onboarding and service learning program for the Classic Select brands. Shaping Service, which guides associates in delivering exceptional...… Read More

Marriott launched Enhanced Reservation Solution (ERS) earlier this year with the goal to maximize revenues by allowing customers to choose the room features they are willing to pay for and want guaranteed at the time of booking. This launch took longer than planned due to a key dependency with having the new Marriott.com platform in...… Read More

A new tool was launched for FSPMS Hotels in the U.S. & Canada with the goal of achieving quick improvements in the arrival process, specifically creating operations tools and solutions that complement current systems. Enhancements to the PMS include automation, as well as scripting that will use tools such as Secure CRT, the program hotels use to access...… Read More