Owner & Franchise Communications

This information was recently communicated to hotels via the Franchise Weekly Update. Franchise Management Companies | Both the Book of Mormon and the Gideon Bible must be placed in the guest living room or bedroom area in all rooms at hotels*. SPG hotels should have received a shipment of the Book of Mormon by Aug....… Read More

As previously communicated, the safety and security of guests, associates, and visitors are among Marriott’s highest priorities. Marriott is proud to announce that we are leading the industry in implementing a new safety alert device for associates. The device would enable hotel associates to press a button that will summon help if they feel their safety...… Read More

This information will be provided to hotels via the August 27 edition of the Weekly Update. Beginning on Jan. 1, 2019, Starwood’s Centralized Revenue Management Services (CRMS), Marriott’s Americas Revenue Management Remote Solutions (RMRS) and Plus Services organizations will integrate into a single organization: Revenue Management Advisory Services (RMAS). This combined organization will maximize Revenue...… Read More

Courtyard Owners & Franchise Management Companies | Courtyard released a 12-part docuseries, “Courtyard: Unstoppable,” which builds on the brand’s continued evolution and shared passion with its guests for never settling and always moving forward. The series, produced in part as a creative collaboration with the Marriott Content Studio and Whistle Sports, takes viewers behind-the-scenes of...… Read More

Marriott International has announced plans to phase out disposable plastic straws and plastic stirrers from all its properties by July 2019. To ensure this new brand standard is implemented properly, hotels should switch to an on-demand approach, use existing plastic straws until the current supply of plastic straws is depleted, and eventually use alternative straws...… Read More

To leverage Marriott’s purchasing power and achieve synergies that benefit hotels, we have reached an agreement with PepsiCo to supply beverages to SPG and Marriott Rewards hotels. As you know, Pepsi was the previously-approved vendor for Marriott Rewards Hotels in U.S. and Canada, and many SPG hotels have already begun offering PepsiCo beverages in alignment...… Read More

This information will be provided to hotels within the August 13 version of the Weekly Update. In preparation for Launch Day, Marriott has removed internet “splash screens” from all U.S. Full Service and MSB Marriott Rewards hotels currently being serviced by the Marriott.com-hosted environment. As we approach Launch Day, there are planned outages on Marriott.com...… Read More

Given the ever-present risk of cyber-attacks around the world, particularly those targeting payment and credit card processing systems, we would like to reiterate the following important best practices relevant to active Fusebox users. Phishing Scams   Users on and above-property should be alert for ‘phishing’ scams asking for your username or password, or asking you to...… Read More

Moxy Owners & Franchise Management Companies | As part of Marriott’s continued effort to improve guest perception and owner preference, Global Design is pleased to announce the Moxy Hotels’ guest room design release, which is effective immediately and available via LOBO (EID and password required). Moxy first opened its doors three years ago and today,...… Read More

This information will be communicated to hotels via the Aug. 13 version of the Weekly Update.  MSB Owners & Franchise Management Companies | Marriott International embraces its global responsibility and unique opportunity to be a force for good. Guided by its sustainability and social impact platform, Serve 360: Doing Good in Every Direction, Marriott is committed...… Read More