Owner & Franchise Communications

As communicated in February, Mobile Key is now a portfolio-wide brand standard and all hotels will be required to be live with Mobile Key by January 1, 2021. In addition, all Marriott Rewards and Ritz-Carlton Rewards hotels with Mobile Key certified RFID BLE locks already installed must activate Mobile Key in 2018. After publishing the...… Read More

Franchise Management Companies | On Jan. 1, 2018, Marriott successfully launched the new Americas Brand, Marketing & Digital (BMD) Field Marketing organization in the U.S. and Canada. As we expand and evolve Field Marketing support and offerings, hotels currently participating in Marriott Digital Services (MDS) or hotels interested in gaining digital marketing services are welcome...… Read More

This information will be communicated to hotels in the U.S. & Canada via the May 21 Weekly Update. Franchise Management Companies | To align with Uniform System of Accounts for the Lodging Industry (USALI) guidance for reporting a Pet Fee and/or Smoke Free Environment Fee, the following clarifications have been made: Smoking Fees: Smoking is...… Read More

Marriott continues to advance its multi-year distribution strategy which focuses on building and sustaining a channel portfolio that enables us to grow direct channels, helps us acquire new customers, allows us to control when and where are our products are sold, and improves our overall long-term profitability. Review the First Quarter Update on MGS, which provides...… Read More

As we work toward a single price guarantee policy, we have harmonized the consumer-facing and internal policy of the Look No Further (LNF) program for Marriott Rewards hotels and the Best Rate Guarantee (BRG) program for SPG hotels over the last few months. Approved consumer claims across all hotels will receive a 25% discount, with...… Read More

Fairfield Owners & Franchisees | In early 2017, Fairfield introduced the Modern Calm design package and the Gen 4.5 prototype, both of which reflect the brand’s continued evolution to meet customer expectations. The new design package was formally launched in 2017 for new builds and has been successfully implemented in several hotels. Following this, the...… Read More

A critical vulnerability exists in the ASSA ABLOY Hospitality Vision by VingCard hotel lock system, versions 6.4.2 and older using radio-frequency identification (RFID). The vulnerability can be exploited by an attacker to clone guest keys or create master keys. Hotels using this system are asked to take immediate remediation steps to avoid impact. Impacted hotels...… Read More

Franchise Management Companies in the U.S. | Marriott encourages all International Franchise Association (IFA) members to submit nominations for the 4th annual Franchising Gives Back Awards. Use this opportunity to showcase all of the charitable work your organization is doing in their local communities. To enter the 2018 Awards, visit FranchisingGivesBack.org/Awards and click “Nominate Today” — Member...… Read More

AC Hotels Owners & Franchise Management Companies | AC Hotels, a design-led European lifestyle hotel brand from Marriott International, debuted in Canada today, with the opening of AC Hotel Montréal Centre-Ville, offering unmistakable urban spirit and blending contemporary design with cosmopolitan sophistication. The AC Hotel Montréal Centre-Ville adds to the brand’s growing global portfolio of...… Read More