Owner & Franchise Communications

As you know, the new group commission policy for intermediaries in North America went live March 31, 2018. In working through these changes, it is important to know of a related process change that will need to be incorporated by associates entering leads to ensure commission payments are paid correctly for intermediaries booking Transient High...… Read More

Franchise Management Companies | In 2017, Marriott International raised $6.3 million to support Children’s Miracle Network (CMN) Hospitals. This was achieved, in part, through an annual Aquafina Campaign (PepsiCo). As in prior years, Marriott is again encouraging properties to participate in the campaign, which will run from June 1 – August 31. Where possible, franchised...… Read More

Franchise Management Companies in Canada | Brand, Marketing & Digital (BMD) Americas, Canada and Field Marketing have partnered together to launch a robust campaign that will maximize exposure on paid, owned and earned marketing channels. This portfolio-wide promotion will support over 230 franchise and managed hotels across 21 brands in Canada. Marketing Objectives: Build base...… Read More

Courtyard Franchise Management Companies | The Courtyard brand team introduced the new wardrobe collection in 2017. The new Courtyard uniform program is required and will be included in the BSA as of June 30, 2018. Transition Guidance As hotels transition to the new program, each department shift should be transitioned at the same time. For example,...… Read More

Marriott’s global SEO team has entered into a partnership with Yext to enroll and fund all hotels in Yext PowerListings in 2018. Previously available to SPG hotels, the offering is being expanded to include all Marriott Rewards hotels; any hotels that were not previously participating have now been enrolled at no cost to their property. Hotels...… Read More

Franchise Management Companies | Marriott International recently launched its new sustainability and social impact platform, Serve 360: Doing Good in Every Direction, along with a set of goals to drive measurable progress through 2025, inclusive of franchised properties. Serve 360 and its goals put Marriott’s core value of “Serve Our World” into action and guide...… Read More

As previously communicated, Marriott is offering the option for hotels to replace small plastic toiletry bottles in guest showers with wall-mounted pump dispensers across five select and extended-stay brands to include Courtyard, Fairfield, Residence Inn, SpringHill Suites and TownePlace Suites. If your hotels have not yet implemented the program and are interested in doing so,...… Read More

MSB Owners & Franchise Management Companies | Marriott Select Brands announced their 2017 Performance Award Winners, which recognize and honor the achievements of outstanding team members, exceptional managers, and top-performing hotels. Awards are based on financial performance, guest satisfaction, quality assurance results, and nominations received from General Managers, management company representatives and other above-property staff....… Read More

This information will be communicated to properties via the April 16 version of the Weekly Update. Marriott’s vision for F+B is to deliver compelling, evolving, locally relevant drinking and dining experiences that people talk about. Our mission is to achieve industry leadership in F+B by unlocking creativity and entrepreneurship though exceptionally designed and executed F+B...… Read More